SpeechTEK 2010, New York Marriott Marquis, New York City,
Booth #617
Verint® Systems Inc. (NASDAQ: VRNT) today
announced that it has advanced its market standing in analyst firm
Ovum’s Decision Matrix: Selecting a Speech Analytics Vendor
research, published in July 2010. Recipient of the firm’s
highest-issued valuation—a “shortlist” rating—Verint® Witness
Actionable Solutions® led in the areas of market impact and
technical assessment with high scores in end-user sentiment.
Coupled with its strong position in the firm’s report, the company
also has been named a “2010 Market Leader” award winner by Speech
Technology magazine.
Earning Ovum’s Top Rating
Ovum’s research explores the competitive dynamics within the
contact center speech analytics market with a focus on helping
businesses with vendor selection based on technology strength,
reputation among customers, and impact on the market. Carrying the
firm’s “shortlist” valuation, Verint was top in market
impact—including revenues, customer size, vertical reach,
geographic reach and recognition. Verint also led in the technical
assessment—topping the list in core technology, analytics features,
interface, packaged solutions, reporting, integration, deployment,
solution maturity, and solution breadth and depth. End-user
sentiment also resulted in high scores most notably for
capabilities tied to product quality and vertical
specialization.
According to Ovum, “Customers rated it [Verint] highly for both
product quality, and features and functionality…the results of the
customer survey reflect Verint’s technical strengths.” The firm
also pointed to Verint as one of the only vendors to provide a
separate speech analytics solution for mid-market enterprises.
Aphrodite Brinsmead, analyst, Ovum, comments, “Verint has gained
a significant market share in the speech analytics sector by
leveraging its large base of existing call recording and quality
monitoring customers. It continues to innovate in the workforce
optimization technology market, developing its speech and desktop
analytics capabilities. Its Impact 360 Speech Analytics has a broad
feature set and was rated highly by Verint’s customers, leading to
the vendor being rated “shortlist” in Ovum’s Decision Matrix.
Verint provides a compelling solution for customers looking for a
fully integrated workforce optimization suite with strong analytics
capabilities.”
Receiving Speech Technology Leader Honor
As stated in the publication’s July/August feature story,
“Expanded processing power, improved software algorithms and system
performance, and technological advances have all led to explosive
potential for growth in all sorts of markets and corners of the
world.” Focused on these measures—including depth of functionality,
accuracy and customer satisfaction—Speech Technology examined a
range of technology and services based on research and analyst
evaluations to make its top picks in the “2010 Market Leader”
Speech Analytics category. The publication describes Verint as a
major player in the market, stating “Verint has a much larger
install base and has a higher-power solution, counting major
enterprises among its customer base.”
“Finding the right operational data, customer feedback and
business intelligence to make strategic business improvements can
be a challenge. Every day, thousands of Verint customers use Impact
360 to do just that,” adds Nancy Treaster, senior vice president
and general manager, Verint Witness Actionable Solutions. “This
recognition from the analyst and media community is a tribute in
our focus in helping organizations excel through innovation,
partnership and embody our focus on customer success as they drive
meaningful change within their organizations.”
Visit Verint this week at Booth 617 during SpeechTEK, August
2-4, for a view into the latest in Impact 360 Speech analytics and
its full-range of workforce optimization solutions.
About Ovum
Ovum provides clients with independent and objective analysis
that enables them to make better business and technology
decisions. Our research draws upon over 400,000 interviews a
year with business and technology, telecoms and sourcing
decision-makers, giving Ovum and our clients unparalleled insight
not only into business requirements but also the technology that
organizations must support. Ovum is part of the Datamonitor
group.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root
cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, data
analytics and customer feedback surveys), desktop and process
analytics, performance management, eLearning and coaching. Impact
360 helps improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and
transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010. The forward-looking statements contained in this
press release are made as of the date of this press release and,
except as required by law, the Company assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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