Verint® Systems Inc. (NASDAQ: VRNT) today
announced that industry experts from Verint® Witness Actionable
Solutions® will present on the value and benefits associated with
workforce optimization, quality monitoring, speech analytics and
coaching software during upcoming events. The sessions will impart
tips and best practices for maximizing the value of each solution,
while placing an emphasis on how they help improve enterprise
performance and customer loyalty. Additional sessions will explore
ways to balance customer security with industry regulations related
to the Payment Card Industry Data Security Standard (PCI DSS).
SpeechTek
2010August 2 – 4; New York Marriott MarquisNew
York, New York
This August 2 panel entitled “Understanding the Value of Speech
Analytics” will explore the ways in which speech analytics provides
valuable customer insight back into organizations. During the
session, Shannon O’Connor, regional vice president, strategic
consulting for Verint Witness Actionable Solutions, will provide an
overview of the different types of analytics offerings in the
marketplace, the ins-and-outs of deployments, and the most
strategic ways to present solution success and value to senior
management.
Contact Center Summit America
Latina 2010August 31 – September 2; Hotel Casa Dann
CarltonBogotá, Columbia
Join Bill Durr, principal global solutions consultant for Verint
Witness Actionable Solutions, as he leads the August 31 session
“Becoming Customer Centric: The Roles for Workforce Optimization
and CRM”. Attendees will learn about the ways companies can create
customer-centric environments. Bill also will demonstrate how
workforce optimization (WFO) solutions help enable all the
necessary systems across the enterprise to share information, work
together, and ultimately deliver a better, more cost-effective
experience.
Conarec
2010September 1 – 2; Hotel TransamericaSao
Paulo, Brazil
During this September 1 session entitled “The Monitoring of
Quality and Processes to Ensure Customer Satisfaction”, Oscar
Alban, principal global market consultant for Verint Witness
Actionable Solutions, will challenge attendees to take a holistic
view of their quality strategies. Topics will cover how to leverage
recorded customer interactions to identify trends and root cause
issues that may be hurting the customer experience; and how looking
at the business from the customer standpoint helps enhance agents’
skills and brand impact. It also will examine the relationship
between contact center and back-office operations, including the
role the two play in developing an effective quality strategy.
Austin Contact Center
Alliance--2010 Symposium/XPOSeptember 9; UT Commons
at the Pickle Research CenterAustin, Texas
Almost all contact centers conduct some form of monitoring to
identify skill gaps and deficiencies. However, the information
collected doesn’t always help agents improve. All too often, the
person who manages coaching isn’t properly trained to do so. Join
Oscar Alban of Verint on September 9 for the session entitled “More
than Monitoring: Coaching for Performance Improvement”. Exploring
this topic, he’ll highlight critical aspects of coaching, and the
benefits and value it can deliver. During the event, Oscar also
will moderate the panel “Innovative New Models for Managing Call
Center Performance”, which explores ways to “supercharge” a
company’s quality program.
American Teleservices
Association (ATA) ConventionSeptember 12 – 15;
Disney’s Contemporary ResortOrlando, Florida
Protecting confidential customer data is a complex process. Most
contact centers record calls for quality, proof of payment and/or
compliance purposes. On September 13, Kristyn Emenecker, vice
president, solutions marketing for Verint Witness Actionable
Solutions, will highlight how to maintain the integrity of recorded
interactions in context with customer security and industry
regulations. In her session “The Impact of Payment Card Industry
(PCI) Compliance on the Contact Center: The Good, the Bad & the
Ugly”, attendees will gain insight on key drivers propelling the
uptake and impact of the PCI DSS, ways to keep pace with
fluctuating guidance changes and how to help ensure overall center
security.
2010 Quality Assurance &
Training Connection (QATC) Annual ConferenceSeptember
15 – 17; Renaissance Nashville HotelNashville,
Tennessee
This September 16 session entitled “Five Key Trends for Quality
Assurance in 2010 You Don’t Want to Miss” will examine the
resurgence of compliance driven by initiatives like PCI DSS. During
this interactive presentation, Verint’s Kristyn Emenecker will
evaluate the top trends that have surfaced across quality assurance
(QA) programs this year, with an emphasis on navigating the
pitfalls and capitalizing on what works.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations capture customer
intelligence, uncover business trends, discover the root cause of
employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech analytics, data
analytics and customer feedback surveys), desktop and process
analytics, performance management, eLearning and coaching. Impact
360 helps improve the entire customer service delivery network,
powering the right decisions to help ensure service excellence and
transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995, including statements regarding expectations, predictions,
views, opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010. The forward-looking statements contained in this
press release are made as of the date of this press release and,
except as required by law, the Company assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From May 2024 to Jun 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2023 to Jun 2024
