Mid-West Utility Provider, Aquila, Deploys Verint ULTRA Solution; Leverages Actionable Intelligence to Enhance Customer Satisfa
August 09 2006 - 8:30AM
Business Wire
Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic
software-based solutions for security and business intelligence,
today announced that Aquila, Inc. (NYSE: ILA) has deployed its
ULTRA(TM) solution to enhance customer satisfaction and drive
quality across its enterprise. ULTRA will help Aquila understand
the underlying causes of performance trends in their service
centers and enable them to use this actionable intelligence to
enhance the customer satisfaction and improve the effectiveness of
their contact centers. Based in Kansas City, Missouri, Aquila
operates electricity and natural gas distribution utilities for
nearly one million customers in Colorado, Iowa, Kansas, Missouri
and Nebraska. The ULTRA solution has been deployed at Aquila's
customer service centers and will enable the utility provider to
more effectively manage quality across their enterprise. In
addition, Aquila will leverage this actionable intelligence to
ensure strict compliance with utility regulations. "Verint's ULTRA
solution provides us with the business insight we need to ensure
quality across our enterprise," said Anthony Williams, Aquila
Director of IT Communication Services. "ULTRA will help us optimize
our operations by enabling us to mine and understand the
interactions captured across our customer service centers and
provide this intelligence to other business groups. This holistic
approach will increase productivity and empower us to better serve
our customer base." ULTRA and its Analytics suite drive total
quality by enabling organizations of all sizes to cost effectively
capture all customer interactions and extract actionable
intelligence from telephone, Voice-over-IP, email, chat or agent
assisted co-browsing contacts. Easy access to all customer data
through ULTRA's Web-based desktop portal enables enterprises to use
what they learn from customer contacts to optimize their processes,
increase productivity, comply with risk management requirements and
improve service to their customers. "We are pleased to help Aquila
deliver high-quality service to its customers across the mid-West,"
Dan Bodner, Verint president and CEO. "ULTRA's actionable
intelligence is designed to help utility companies like Aquila
better understand their customers' needs and build more effective
strategies to address them." About Verint Systems Inc. Verint
Systems Inc., headquartered in Melville, New York, is a leading
provider of analytic software-based solutions for communications
interception, networked video security and business intelligence.
Verint software, which is used by over 1,000 organizations in over
50 countries worldwide, generates actionable intelligence through
the collection, retention and analysis of voice, fax, video, email,
Internet and data transmissions from multiple communications
networks. Verint is a subsidiary of Comverse Technology, Inc.
(NASDAQ: CMVT). Visit us at our website www.verint.com. Note:
Certain statements concerning Verint's future revenues, earnings
per share, results or prospects are "forward-looking statements"
under the Private Securities Litigation Reform Act of 1995. There
can be no assurances that forward-looking statements will be
achieved, and actual results could differ materially from forecasts
and estimates. Important risks, uncertainties and other important
factors that could cause actual results to differ materially
include, among others: potential impact on Verint's financial
results as a result of Comverse's creation of a special committee
of the Board of Directors of Comverse to review matters relating to
grants of Comverse stock options, including but not limited to, the
accuracy of the stated dates of Comverse option grants and whether
Comverse followed all of its proper corporate procedures and the
results of the Comverse special committee's review; the effect of
Verint's failure to timely file all required reports under the
Securities Exchange Act of 1934, and the resultant potential
delisting of Verint's common stock on NASDAQ; the impact of
governmental inquiries arising out of or related to option grants;
introducing quality products on a timely basis that satisfy
customer requirements and achieve market acceptance; lengthy and
variable sales cycles create difficulty in forecasting the timing
of revenue; integrating the business and personnel of Mercom and CM
Insight; risks associated with significant foreign operations,
including fluctuations in foreign currency exchange rates;
aggressive competition in all of Verint's markets, which creates
pricing pressure; integrating the business and personnel of
MultiVision, including implementation of adequate internal
controls; managing our expansion in the Asia Pacific region; risks
that Verint's intellectual property rights may not be adequate to
protect its business or that others may claim that Verint infringes
upon their intellectual property rights; risks associated with
integrating the business and employees of Opus and RP
Sicherheissysteme GMBH; risks associated with Verint's ability to
retain existing personnel and recruit and retain qualified
personnel in all geographies in which Verint operates; decline in
information technology spending; changes in the demand for Verint's
products; challenges in increasing gross margins; risks associated
with changes in the competitive or regulatory environment in which
Verint operates; dependence on government contracts; expected
increase in Verint's effective tax rate; perception that Verint
improperly handles sensitive or confidential information; inability
to maintain relationships with value added resellers and systems
integrators; difficulty of improving Verint's infrastructure in
order to be able to continue to grow; risks associated with
Comverse Technology, Inc. controlling Verint's business and
affairs; and other risks described in filings with the Securities
and Exchange Commission. All documents are available through the
SEC's Electronic Data Gathering Analysis and Retrieval system
(EDGAR) at www.sec.gov or from Verint's website at www.verint.com.
Verint makes no commitment to revise or update any forward-looking
statements. Verint, the Verint word mark, Actionable Intelligence,
Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA,
LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint
Systems Inc. Other names may be trademarks of their respective
owner.
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