BOSTON, Oct. 6, 2022
/PRNewswire/ -- Sapiens International Corporation (NASDAQ and
TASE: SPNS), a leading global provider of software solutions for
the insurance industry, and Hi Marley, creators of the only
insurance-focused collaboration platform powered by SMS, are
pleased to announce their strategic partnership to streamline
communication and collaboration throughout the claims
process.
The Hi Marley cloud-based integration with Sapiens CoreSuite
helps carriers continually improve adjuster efficiency
and modernize the claims experience while
leveraging investments in their core claims management system.
Hi Marley enables real-time two-way text messaging within
CoreSuite, so adjusters and policyholders can enjoy more delightful
and effective communication.
This robust integration allows adjusters on the Sapiens
CoreSuite platform to:
- Cut down on administrative actions between systems with
single-click Hi Marley case creation from CoreSuite and
auto-assignment of adjusters to Hi Marley cases based on associated
claim owners in Sapiens.
- Ensure adherence to compliance standards with opt-in status and
Hi Marley mobile verification highlighted in CoreSuite.
- Improve adjuster response times and eliminate phone tag through
automated Hi Marley messages triggered by specific actions in
Sapiens during the claim process.
- Enhance internal collaboration with real-time Hi Marley
messages grouped by case and date in the CoreSuite notes
section.
- Record all aspects of the Hi Marley conversation in CoreSuite,
including auto-downloaded media files and uploaded PDF transcript
upon synchronized claim closure for maximum audit
transparency.
Beyond texting, the integration enables carriers to easily
collaborate while providing more visibility and transparency to the
team. The result is increased workflow efficiencies that improve
claims cycle times, reduce costs and elevate customer
satisfaction.
"Hi Marley is proud to bring innovative, secure and compliant
communication, collaboration and coaching options to Sapiens
customers," said Jay Guden, SVP of
Business Operations at Hi Marley. "This partnership will enable
Sapiens customers to provide their policyholders with more
flexibility and options for how they communicate, improving the
customer experience during times that are often stressful."
"Digital communication is a must-have for carriers to keep pace
with customer needs," said Amanda
Ingram, Alliances & Ecosystem Manager at Sapiens. "Hi
Marley is built for insurance by teams who know the industry inside
and out. This partnership allows joint customers to easily
access Hi Marley within CoreSuite without investing in
expensive and time-intensive integration projects."
About Hi Marley
Hi Marley is the intelligent communication and collaboration
platform for the insurance industry. Built by people who know and
love insurance, the platform enables hassle-free texting across the
entire ecosystem, empowering insurance professionals and delighting
policyholders. Hi Marley's industry-leading analytics deliver novel
insights that fuel continuous improvement. The solution is built
for the enterprise – fast to deploy, easy to use and seamlessly
integrates with other core systems. Hi Marley is empowering the
world's leading insurance carriers to reinvent the customer and
employee experience. Learn more at www.himarley.com.
About Sapiens
Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers
the financial sector, with a focus on insurance, to transform and
become digital, innovative, and agile. Backed by 40 years of
industry expertise, Sapiens offers a complete insurance platform,
with pre-integrated, low-code solutions and a cloud-first approach
that accelerates customers' digital transformation. Serving over
600 customers in 30 countries, Sapiens offers insurers across
property and casualty, workers compensation and life markets the
most comprehensive set of solutions, from core to complementary,
including Reinsurance, Financial & Compliance, Data &
Analytics, Digital, and Decision Management. For more
information visit www.sapiens.com or follow us
on LinkedIn.
Media Contact – Hi Marley
Amy Finn, VP of Marketing &
Communications
amy.finn@himarley.com
Media Contact – Sapiens
Shay Assaraf, Chief of Marketing,
Sapiens
shay.assaraf@sapiens.com
Investor's Contact – Sapiens
Dina Vince
Head of Investor Relations, Sapiens
ir@sapiens.com
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SOURCE Hi Marley, Inc.