HOLON, Israel, April 7, 2021 /PRNewswire/ -- Sapiens
International Corporation (NASDAQ: SPNS) (TASE: SPNS), a leading
global provider of software solutions for the insurance industry,
today announced the availability of its enriched DigitalSuite, a
dynamic, digital engagement and enablement platform that provides
insurers the ability to accelerate their digital transformation.
Created and designed exclusively for the insurance market by some
of the industry's leading digital experts, Sapiens DigitalSuite is
an agile, component-based platform that offers a rich, unified,
omnichannel experience.
Sapiens DigitalSuite enables a quick entrance into new markets,
with open architecture and seamless integration through advanced
APIs, the insight of data-driven business processes and the agility
of a cloud-native environment. Sapiens offers a vast ecosystem of
digital partners that are pre-integrated, pre-certified and
pre-selected to bring real value. Sapiens helps insurers integrate
quickly with innovative partners that improve customer experience
and create operational efficiencies, maximizing value
immediately.
"Sapiens understands that the path to digital freedom is
often challenging and complex. It requires a flexible system that
insurers can depend on – a solution that goes beyond mere portals,"
said Roni Al-Dor, Sapiens president
and CEO. "Our newly enriched DigitalSuite empowers insurers on that
path to transformation. We are very proud to lead that journey for
our customers."
Sapiens DigitalSuite anticipates and responds to today's
customer expectations, which are the driving force behind the
digital evolution of the insurance industry. Customers demand
personalized experiences that are available at any time from any
device. They also want easy access to information they are seeking
and a quick resolution of any problems or questions that arise. As
better experiences are delivered, and emerging technologies
continue to fuel the digital transformation, most insurers
understand that a digital-first approach is critical. Legacy
systems fail to provide the necessary customer-centric experiences
to meet their transformation goals.
Sapiens DigitalSuite offers the following modular, cloud-native
components that can be integrated with insurers' existing
technology landscape:
- API Conductor – Sapiens API Conductor simplifies
integration into any core system, third party data source or
Sapiens ecosystem marketplace and provides a unified data view.
Sapiens API Conductor provides insurer teams a drag & drop
experience when configuring, managing, publishing and testing their
APIs, enabling Sapiens to deploy Digital Suite not only together
with Sapiens digital core, but also over legacy core systems
- Journey and Forms Composer - Business users are
empowered to introduce and manage existing journeys and
workflows, as well as plan and create new ones without having to
write code. Simple drag and drop and low-code/no-code functionality
accelerates time to market and reduces costs without having to rely
on IT resources.
- Dynamic Portals – Sapiens AgentConnect and
CustomerConnect are dynamic portals built to deliver the
optimal experiences expected by customers, brokers, agents,
employers, alike, providing a high level of personalization to meet
the diversified, individual needs of customers
- BotConnect and LiveConnect – Sapiens brings
conversational messaging to the next level, making it highly
efficient in engaging customers. Sapiens BotConnect (AI-based
chatbot) and LiveConnect (omnichannel live chat) are designed to
cultivate and enhance conversational messaging by ensuring perfect
handoffs between different channels and personas, between live and
AI, which translates to one unified, customer-centric and smooth
experience for both customers and representatives that cater to
their needs. Together, this duo of components greatly improves
operational efficiencies, providing a better service level to
end-customers, based on their channel of choice.
About Sapiens
Sapiens International Corporation empowers insurers to succeed
in an evolving industry. Sapiens offers digital software platforms,
solutions and services for the property and casualty, life, pension
and annuity, reinsurance, financial and compliance, workers'
compensation and financial markets. With more than 35 years of
experience delivering to more than 600 organizations globally,
Sapiens has a proven ability to satisfy customers' core systems,
data and digital requirements. For more information:
http://www.sapiens.com
Media Contact
Alex Zukerman
CMO and Chief of Strategy, Sapiens
+972 546 724 910
alex.zukerman@sapiens.com
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SOURCE Sapiens International Corporation