Sapiens customers will be able to easily design, modify,
manage and deliver insurance documents without the need for
technical expertise, which will drive efficiency, reduce errors and
enhance communication across all channels
HOLON, Israel, July 2, 2020 /PRNewswire/ -- Sapiens
International Corporation, (NASDAQ: SPNS) (TASE: SPNS), a
leading global provider of software solutions for the insurance
industry, announced today it has entered into an agreement to
partner with Quadient, a facilitator of exceptional customer
experiences. This strategic partnership will bring enhanced
omni-channel distribution capabilities to Sapiens solutions and
enable insurers' business users to maintain complex templates as
part of their customer communications strategy.
Sapiens will leverage the Quadient Inspire product, which will
allow its clients to easily design, modify, manage, and deliver
documents without the need for technical expertise. This will drive
efficiency, reduce errors and enhance communication across all
channels.
Inspire will be integrated with Sapiens CoreSuite for Property
& Casualty, Sapiens CoreSuite for Life & Annuities and
Sapiens Platform for Workers' Compensation to help insurers
offer an omni-channel and enhanced customer experience to business
and end users.
Anticipated business benefits include:
- Rapid personalization of both claims and policy correspondence
reduce cycle times by utilizing previously generated templates
- Easy access to a central repository of templates, plus
automated data and content prefill document templates, save agents
time and effort
- Built-in document preview capability during authoring
facilitates a quick turn-around from edit to production
"Sapiens and Quadient will offer an accelerated digital
transformation process via meaningful and personalized omni-channel
communications," said Scott Draeger,
vice president, customer transformation, Quadient. "Quadient's
comprehensive portfolio of technologies is designed to help
organizations seamlessly reach customers on their terms, fostering
loyalty and a positive customer experience."
"This partnership will reduce insurers' costs by allowing
business users to create and update document templates,
streamlining lengthy processes," said Alex
Zukerman, chief marketing and strategy officer, Sapiens. "A
significant reduction in errors contained in documents and
correspondence in the claims management and policy administration
processes will also free up key personnel to concentrate on their
core responsibilities and increase customer satisfaction."
Quadient will enable full orchestration of channel preference
for Sapiens customers and provide visibility into all customer
communications and touchpoints.
About Quadient
Quadient is the driving force behind the world's most meaningful
customer experiences. By focusing on four key solution areas –
customer experience management, business process automation,
mail-related solutions and parcel locker solutions – Quadient helps
simplify the connection between people and what matters. Quadient
supports hundreds of thousands of customers worldwide in its quest
to create relevant, personalized connections and achieve customer
experience excellence. Quadient is listed in compartment B of
Euronext Paris (QDT) and is part of the CAC® Mid & Small index.
For more information: www.quadient.com.
About Sapiens
Sapiens International Corporation empowers insurers to succeed
in an evolving industry. The company offers digital software
platforms, solutions and services for the property & casualty,
life, pension & annuity, reinsurance, financial &
compliance, workers' compensation and financial markets. With
more than 35 years of experience delivering to over 500
organizations globally, Sapiens has a proven ability to satisfy
customers' core, data and digital requirements. For more
information: www.sapiens.com.
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Media Contact
Alex Zukerman
CMO and Chief of Strategy, Sapiens
+972 546 724 910
alex.zukerman@sapiens.com