PFSW Pfsweb Inc

PFSweb, Inc. (Nasdaq: PFSW) a global provider of integrated business process outsourcing (BPO) and web commerce solutions, today announced it is expanding its Customer Care Services operations with a new 6,500 square foot customer call center in the Philippines. The new facility, located in downtown Manila, will initially house the customer service department for eCOST.com, PFSweb�s wholly owned subsidiary. Additionally, certain support functions for eCOST.com, including an expanded web development team, will be relocated to the facility. On a case-by-case basis, PFSweb will evaluate offering this location�s services to other PFSweb service fee clients. Cindy Almond, PFSweb�s Vice President of Client Services, will be overseeing the Manila operations, and Mary Jennifer Nubla will be the facility�s on-site General Manager. �The Philippines offers exciting new opportunities for us to advance our growth strategy and expand our service capabilities, while maintaining high levels of customer service at a reduced cost,� said Ms. Almond. �Many clients view our international presence as a key differentiator, enabling speed to market in expansion strategies. We consider this new facility to be yet another avenue to extend our market reach, reduce cost and deliver the highest level of service to our clients and their customers.� Mark Layton, Chairman and Chief Executive Officer of PFSweb, stated, �In addition to expanding our customer service infrastructure, the new Manila facility will also staff a team of IT and web development professionals. This additional staff will allow us to rapidly and cost effectively address a broad range of development plans we have for our web commerce areas, both at eCOST.com and for our Service Fee clients.� The Philippines has become a popular place for companies worldwide to look for call center workers. A trade group, the Contact Center Association of the Philippines, estimated in 2006 that the country�s call-center employment will rise from 179,000 people in 2006 to 506,500 people in 2010. The group also estimates the industry�s revenues will rise from $2.6 billion in 2006 to $7.3 billion in 2010. PFSweb call centers provide complete customer lifecycle management through interactive voice response technology and web-enabled customer contact services that utilizes voice, e-mail, voice over internet protocol (VOIP) and internet chat communications that are fully integrated with real-time systems and historical data archives. PFSweb currently operates multi-lingual call centers in Memphis, TN, Plano, TX and Liege, Belgium dedicated to meeting the most challenging customer support and technical requirements. In 2006, PFSweb responded to over 3 million customer contacts in six international languages on behalf of leading brands, tailoring agent profiles and call management methodologies to unique client brand requirements. About PFSweb, Inc. PFSweb develops and deploys integrated business infrastructure solutions and fulfillment services for Fortune 1000, Global 2000 and brand name companies, including third party logistics, call center support and e-commerce services. The company serves a multitude of industries and company types, including such clients as LEGO, Riverbed, Fathead, CHiA�SSO, FLAVIA� Beverage Systems, Hewlett-Packard, International Business Machines, Hawker Beechcraft Corp., formerly Raytheon Aircraft Company, Rene Furterer USA, Roots Canada Ltd., The Smithsonian Institution and Xerox. Through its wholly owned eCOST.com subsidiary, PFSweb also serves as a leading multi-category online discount retailer of high-quality new, "close-out" and manufacturer recertified brand-name technology and consumer electronics for consumers and small to medium size business buyers. The eCOST.com brand markets more than 100,000 different products from leading manufacturers such as Apple, Canon, Citizen, Denon, Hewlett-Packard, Nikon, Onkyo, Seiko, Sony, and Toshiba primarily over the Internet and through direct marketing. To find out more about PFSweb, Inc. (NASDAQ: PFSW), visit the company's websites at http://www.pfsweb.com and http://www.ecost.com. The matters discussed herein include forward-looking information under the Private Securities Litigation Reform Act of 1995 which is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. PFSweb's Annual Report on Form 10-K for the year ended December 31, 2006 and Form 10-Q for the quarter ended September 30, 2006 identify certain factors that could cause actual results to differ materially from those projected in any forward looking statements made and investors are advised to review the Annual and Quarterly Reports and the Risk Factors described therein. These Risk Factors include the risk of contract terminations. PFSweb undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.