OVNT Overnite Corp (MM)

Customer Survey Ranks Overnite Online Service Industry Best RICHMOND, Va., May 3 /PRNewswire-FirstCall/ -- In a customer survey of the nation's largest transportation, distribution and logistics firms, Overnite Transportation Company received the industry's highest grade on how corporations treat their online customers. (Logo: http://www.newscom.com/cgi-bin/prnh/20050408/OVNTLOGO ) Overnite, one of the nation's largest less-than-truckload companies, outpaced all competitors in the Trucking and Truck Leasing category. The industry average Customer Respect Index (CRI) stood at 5.9. Overnite topped all companies with a CRI of 8.2. The independent Boston-based Customer Respect Group conducted the Second Quarter 2005 Online Customer Respect Study. Results of the survey were released this week. The study measures and analyzes corporate performance from an online customer's perspective and assigns a CRI rating to each company. Measured indicators include Simplicity, Responsiveness, Privacy, Attitude, Transparency and Principles. "Our goal at Overnite always has been to provide an online service that customers can navigate easily and feel confident in knowing that their information is kept in a secure, safe environment," said Carol Miller, Overnite Vice President - Information Services. "The best equipment in the world means nothing unless you treat your customers openly and with the utmost respect, and provide them with quick, responsive answers to their questions. The results of the Customer Respect Group survey proves that Overnite is living up to that promise." Overnite Transportation Company, which provides a complete menu of regional, interregional and long-haul services, is a wholly owned subsidiary of Overnite Corporation (NASDAQ:OVNT), which also owns Motor Cargo Industries. Together, they form one of the largest less-than-truckload carriers in the United States with more than 200 service centers and a fleet of over 6,000 tractors and more than 22,000 trailers, covering all 50 states and providing customers with direct access to more than 45,000 cities in the United States, Canada, Puerto Rico, Guam, the U.S. Virgin Islands and Mexico. More information is available on the company's Web site, http://www.overnite.com/. http://www.newscom.com/cgi-bin/prnh/20050408/OVNTLOGO http://photoarchive.ap.org/ DATASOURCE: Overnite Transportation Company CONTACT: Ira Rosenfeld, Director, Corporate Communications of Overnite Transportation Company, +1-804-291-5362, or Web site: http://www.overnite.com/

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