CompuCom Partners with Intel on Remote Endpoint Management
November 05 2019 - 12:00PM
Business Wire
Office Depot’s CompuCom integrates Intel
Active Management Technology to enable powerful cloud-based remote
device management
CompuCom®, a leading provider of managed digital workplace
services and a subsidiary of Office Depot, Inc. (NASDAQ:ODP), today
announced that it has collaborated with Intel to integrate the
Intel vPro platform with Intel® Active Management Technology (Intel
AMT) into CompuCom’s signature digital and automation platforms –
providing simple and powerful cloud-based remote endpoint
management, including proactive PC maintenance for remote diagnosis
and repair.
CompuCom is integrating Intel Endpoint Management Assistant
(Intel® EMA) into its ASCEND® digital framework and Self Healing
Technology, which leverage automation to help companies modernize
how they serve their employees and customers. The integration
enables CompuCom associates to use these advanced automation tools
for rapid cloud-based remote resolution both inside and outside the
operating system for a truly holistic end-to-end product. As Intel
releases features with Intel EMA, they will be easily integrated
into the highly extensible ASCEND platform and made quickly
available to users.
“The ability to remotely access, diagnose and repair client
systems is becoming an increasingly important part of how we ensure
our clients’ success, and Intel’s vPro EMA provides the
functionality to do it easily and effectively,” noted CompuCom
President Mick Slattery. “As Intel releases updates with new
features, we’ll be able to quickly integrate those into the ASCEND
and Self Healing Technology platforms, providing another major
benefit to our customers.”
Key benefits of integrating Intel EMA into CompuCom’s offerings
include:
- Enterprise power management – Manage the power status of
devices even when outside the corporate network to improve a
device’s power consumption, while ensuring it is online and updated
when a user requires it. To keep autonomous devices up to date,
remote devices can connect into the corporate network at
pre-scheduled intervals and run maintenance actions.
- Remote keyboard, video and mouse (KVM) – Interact with a
device as if in front of it, without using third-party tools.
Control and access to the device is maintained even during the boot
process. This is very beneficial for autonomous devices without an
end user, such as those in a conference room.
- Hardware inventory – Retrieve detailed hardware-level
inventory information and events traditionally only available
through the BIOS, which can serve an alternate source for data
integrity validation.
- Wake and patch – To ensure devices are in compliance,
lets users find devices out of compliance for updates/patches, wake
and patch them and shut them down when complete.
- Remote diagnostics and maintenance – Remotely
troubleshoot devices experiencing errors preventing Windows to
launch successfully, enabling faster diagnosis and resolution times
that traditionally would have required a technician to be
dispatched.
- Single pane of glass – Through the ASCEND integration,
all Intel features are enabled via a single-touch button inside of
ServiceNow.
- Asset tracking – Geofencing can track an asset’s
location; when it is outside an approved area, we can trigger
automations which can be less invasive, and prompt for more
invasive means, such as securely wiping the asset. The same wiping
technology can be used for hostile terminations.
“CompuCom has been an incredible partner in helping introduce
Intel EMA to its many customers,” said Stephanie Hallford, Vice
President, Client Computing Group and General Manager of Business
Client Platforms at Intel Corporation. “With the Intel vPro
platform, we are helping to modernize manageability across the
enterprise for today’s cloud-reliant workplace.”
About CompuCom
CompuCom, a wholly owned subsidiary of Office Depot, Inc.
(NASDAQ:ODP), provides end-to-end managed workplace services,
infrastructure modernization and digital consulting to enable the
digital workplace for enterprise, midsize and small businesses. For
more information, visit www.compucom.com.
CompuCom is a registered trademark of CompuCom Systems, Inc.
Office Depot is a registered trademark of The Office Club, Inc.
OfficeMax is a registered trademark of OMX, Inc.
Intel, the Intel Logo and other Intel marks are trademarks of
Intel Corporation or its subsidiaries in the U.S. and/or other
countries.
Any other product or company names mentioned herein are the
trademarks of their respective owners.
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Jay Roberts Roberts Buchanan, Inc. 917.696.2142 |
jay@robertsbuchanan.com
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