State of Vermont Places in Top 5 of Government Experience Awards
September 28 2020 - 12:07PM
Business Wire
State recognized for overall user experience
across state web portal, COVID-19 response
The Center for Digital Government awarded the State of Vermont
fourth place in the 2020 Government Experience awards for the
overall state government experience category.
Vermont, which partners with digital government solutions firm
NIC Vermont, located in Montpelier, was honored for the user
experience strategies across the Vermont Web Portal and
Vermont.gov.
“This award is a culmination of the hard work and research we’ve
put into making sure our state web properties serve the people of
Vermont in the best way possible,” said Secretary John Quinn, Chief
Information Officer for the State of Vermont. “One of our goals for
this initiative was to make sure users can quickly perform
functions and find information, and this award solidifies we are on
the right track. We will continue to focus on creating
citizen-centric digital government experiences.”
The State of Vermont provides a consistent user experience
across all digital government services, and the website designs are
created intuitively for both desktop and mobile devices. The newest
iteration of Vermont.gov, launched in 2019, introduced a new,
centrally located search bar which also moves with the user upon
scrolling. Vermont.gov serves as the gateway resource for
conducting digital government business. In 2020, the same
principles and practices that were used to improve Vermont.gov were
applied to other Vermont agency websites for across-the-board
consistency and easier navigation. The redesigned websites boast a
customer satisfaction rating of 4 out of 5 stars.
In response to the COVID-19 pandemic, the new Vermont web
properties were updated to support agency response and emergency
efforts. For example, the Vermont Department of Labor was quickly
able to implement an online service to expedite requests for
unemployment insurance and to alleviate the sudden surge to call
centers. The Department of Labor was able to implement the new form
to begin receiving and processing applications within the span of
two days.
“This award for the state of Vermont is so well-deserved,” said
Kim Cuciti, General Manager of NIC Vermont. “When we launched the
new Vermont.gov in 2019, we knew it was just the beginning of the
enhanced user experience for the state. We are proud of our state
partners for making these enhancements possible.”
The Government Experience Awards recognize the achievements and
best practices of states, cities and counties that excel at
creating useful online government services and applications. The
Center for Digital Government is a national research and advisory
institute on information technology policies and sets the standard
for measuring best practices in state and local government.
NIC Vermont
NIC Vermont is the official digital government partner for the
State of Vermont. Managed through a unique public-private
partnership, the Montpelier company builds and manages interactive
government services on behalf of the state and is a wholly owned
subsidiary of digital government firm NIC (NASDAQ:EGOV).
About NIC Inc.
NIC (Nasdaq: EGOV) is a leading digital government solutions and
payments company, serving more than 7,000 federal, state and local
government agencies across the nation. With headquarters in Olathe,
Kan., NIC partners with the majority of U.S. states to deliver
user-friendly digital services that make it easier and more
efficient to interact with government – providing valuable
conveniences like applying for unemployment insurance, submitting
business filings, renewing licenses, accessing information and
making secure payments without visiting a government office. In the
COVID-19 era and beyond, NIC helps government agencies rapidly
deliver digital solutions to provide essential services to citizens
and businesses alike. Having served the public sector for nearly 30
years, NIC continues to evolve with its federal, state and local
government partners to deliver innovative and cost-effective
digital government to constituents. Learn more at www.egov.com.
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Kara Cowie | NIC Inc Director of Corporate Communications
816-813-2350 | Kara.Cowie@egov.com
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