MCRS (MM)

The Wilshire Grand, Downtown Los Angeles' Premiere Business Hotel, Improves Guest Service With OPERA PMS COLUMBIA, Md., June 2 /PRNewswire-FirstCall/ -- MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality industry, and the Wilshire Grand, one of Los Angeles' most prestigious and centrally located hotels, announce the implementation of MICROS OPERA Property Management System (PMS) to integrate the complex and varied services and operations of the nearly 900-room establishment. The only hotel in Los Angeles to have won the prestigious Gold Key Award four years in a row, the Wilshire Grand offers guests a variety of business and resort services and features, suitable for the largest conventions in Los Angeles. These include an espresso bar, four international restaurants, a Tiki-style bar, 24-hour pool and fitness center, gift shops, boutiques, florists, salon, travel agency, ticketing agency, car rental and business center. The Wilshire Grand was also the first Los Angeles hotel to offer its guests free wireless access in its 898 guest rooms. Because the Wilshire Grand Hotel serves a fast-paced market, it required a similarly powerful and fast-paced property management system to replace its legacy product. Management of the Wilshire Grand Hotel wanted a state-of-the art technology that could streamline guest services by providing faster, easy- to-use check-in and checkout functionality, and could expand along with the hotel's growth and business strategies. With the MICROS point-of-sale (POS) system already functioning in its restaurants and bars, the hotel could easily integrate its point of sale and OPERA PMS to realize many additional operational benefits. "We performed an extensive, in-depth search to find the right PMS system, one that would be scalable to fit our strategy. We selected MICROS's OPERA PMS, for its Oracle-based platform and because it allowed us to connect our food and beverage data with guest data, and capture a clearer picture of our guests," explained John Stoddard, Vice President and General Manager of the Wilshire Grand. "In addition, OPERA PMS allows us to run our night audit with no system downtime, which is a real plus for business and guest service." "The MICROS OPERA PMS is a powerful property management system able to respond to various environments and situations. Having a property like the Wilshire Grand implement the OPERA system effectively demonstrates just how diverse and scalable it is," explained Desmond Parker, MICROS's Sr. Vice President, Hotel Sales. "We are delighted to be partnering with the Wilshire Grand to achieve its guest strategy through the effective implementation of advanced technology." About Wilshire Grand The Wilshire Grand Hotel & Centre, owned by Hanjin International, the Seoul, Korea, company founded in 1994, is located in the heart of downtown Los Angeles, minutes away from LAX, and within walking distance to the LA Convention Center, and STAPLES Center. It has 896 rooms and over 50,000 square feet for special events and functions. The hotel is the only Los Angeles hotel to win the prestigious Gold Key Award for excellence in meeting services, for four years in a row, 2000, 2001, 2002 and 2003. For more information, visit http://www.wilshiregrand.com/. About MICROS Systems, Inc. MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide, as well as point- of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at http://www.micros.com/ or send an email to . The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners. DATASOURCE: MICROS Systems, Inc. CONTACT: Louise Casamento, Director of Marketing of MICROS Systems, Inc., +1-443-285-8144 Web site: http://www.micros.com/ http://www.wilshiregrand.com/

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