Law Firm Deploys Debt Collection Solution from Latitude Software
July 28 2011 - 10:00AM
Business Wire
Johnson Mark LLC, a civil litigation law firm specializing in
debt collection and creditor rights, has reported reduced costs and
increased efficiencies as a result of deploying the debt collection
solution from Latitude Software, an Interactive Intelligence Group
Inc. (Nasdaq: ININ) company.
“Latitude’s software suite has enabled us to fully automate our
debt collection processes, while electronically filing state court
records and proceedings,” said Johnson Mark’s system manager, Ben
Hodgkinson. “This has resulted in reduced costs by using less paper
and producing fewer mailings. We’ve also increased staffing
efficiencies by streamlining many manual tasks.”
Johnson Mark is using Latitude Center, the company’s core
product for managing pre- and post-charge-off accounts and the
entire collection workflow process. Johnson Mark is also using an
add-on application, Latitude Exchange, which ensures customer
account information is correctly imported and exported from the
Latitude system.
Johnson Mark replaced a Columbia Ultimate debt collection system
with Latitude Center after reviewing the incumbent product, along
with solutions from Cogent, Commercial Legal Software, and
others.
“We selected the Latitude software suite because it offered
superior customization and reporting capabilities,” Hodgkinson
said. “Its open architecture enabled us to mold the product around
our unique processes, which has been especially beneficial to our
firm’s litigation practice. We can now more effectively perform
skip tracing and asset tracking, as well as provide clients with a
cost-per-account analysis.”
Johnson Mark uses Latitude Center to support its collection
agents and attorneys located at the company’s headquarters in
Draper, Utah, and offices in Idaho and Oregon.
“Latitude has gone the extra mile in helping us with
customizations and making sure we have access to all the latest
features,” Hodgkinson said. “Such a responsive staff, combined with
incredibly flexible and innovative software, has made Latitude an
integral part of both our collection and litigation business.”
About Johnson Mark LLC
Johnson Mark LLC is a law firm that practices civil litigation
focused on debt collection and creditor rights. The company’s
clientele include major financial institutions, commercial lending
operations, and medical facilities. Johnson Mark was founded in
2005 and employs more than 90 people at its offices in Utah, Idaho,
and Oregon. For more information about Johnson Mark, visit
www.jmlaw.pro, or call 801.285.5700.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides
debt collection software and services. Latitude offers hosted and
on-premise solutions that are easy to use and include comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. It employs approximately 1,000 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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