Unum Selects All-in-One IP Communications Software Suite from Interactive Intelligence

Unum (NYSE: UNM), a provider of employee benefits products and services, has purchased the Interactive Intelligence (Nasdaq: ININ) all-in-one, IP communications software suite, Customer Interaction Center® (CIC).

Unum selected the Interactive Intelligence software to improve efficiencies for its distributed contact centers and work-at-home users.

“The technology previously supporting our contact centers was largely dated and came from multiple vendors,” said Unum’s vice president of IT communications services, Randy Chapman. “It could simply no longer effectively support our business goals, particularly with the expansion of our distributed contact centers and work-at-home service representatives.”

Unum selected CIC over competitive products after a request-for-proposal resulted in Interactive Intelligence receiving the highest score.

“We went with CIC because its single-platform, all-in-one architecture gave us all the functionality we required, along with simplified management and a low total cost of ownership,” Chapman said.

In addition to CIC, Unum purchased add-on applications for outbound/blended dialing and campaign management; multichannel recording and quality monitoring; workforce management; and automated customer feedback surveys.

“We anticipate numerous benefits as a result of deploying the CIC software suite, including improved service through real-time customer feedback data and consolidated reporting,” Chapman said. “We also expect increased service efficiencies through new features such as skills-based routing across multiple sites and blended dialing.”

Unum is in the process of rolling out the Interactive Intelligence software across its multiple contact centers located in Chattanooga, Tenn.; Columbia, S.C.; Portland, Maine; and Worcester, Mass. When deployment is complete, the Interactive Intelligence software will support more than 1,000 Unum customer service representatives, of which 40 percent are at-home workers. The company also plans to integrate CIC with its resident CRM applications, as well as other existing customized applications.

About Unum

A Fortune 500 company, Unum is a market leader in employee benefits with expertise in disability, group long-term care, group life, and voluntary benefits. Working with nearly 40 percent of the Fortune 500, Unum has been the U.S. market leader in group disability insurance for 33 consecutive years. Through a family of businesses built over 160 years, Unum helps more than 170,000 employers worldwide and provided $6 billion in total benefits to customers in 2008. Unum is headquartered in Chattanooga, Tenn., and has significant operations in Portland, Maine, Worcester, Mass., and Glendale, Calif. Subsidiaries include Colonial Life in South Carolina and Unum UK in England. The company employs nearly 10,000 people worldwide. For more information about Unum, visit www.unum.com, or call 866.679.3054.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50” company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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