Interactive Intelligence Positioned in Visionaries Quadrant of Unified Communications Report
October 27 2009 - 9:00AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has been positioned
by Gartner in the visionaries quadrant of its 2009 Magic Quadrant
for Unified Communications1 report.
The Gartner report provides an analysis of vendors in the market
based on their completeness of vision and ability to execute, and
assesses key industry trends.
To receive a complimentary copy of the Gartner 2009 “Magic
Quadrant for Unified Communications” report, visit:
www.inin.com/MQUC.
“Our approach to unified communications is quite different than
that of other vendors,” said Interactive Intelligence founder and
CEO, Dr. Donald E. Brown. “Rather than simply trying to improve the
efficiency of communications, we’ve taken communications technology
and used it in an innovative way to automate core business
processes.”
Interactive Intelligence first released its unified all-in-one
IP communications software suite in 1997 to eliminate the cost and
complexity introduced by multipoint products. The company continues
to expand its vision for UC with its communications-based process
automation solution, Interaction Process Automation™ (IPA), which
addresses primary challenges cited in the Gartner UC Magic Quadrant
report. These include application and product complexity, and lack
of a business case based on soft return on investment.
“By decreasing the number of employees required in a given
business process, eliminating process latency, reducing human
error, and providing standardized methods for handling processes,
IPA delivers on the promise of UC with a straightforward solution
offering measurable ROI,” Brown said.
IPA leverages the Interactive Intelligence IP-based unified
communications platform to orchestrate the delivery of work, thus
giving organizations everything they need to capture, prioritize,
route, escalate and track each step of a business process. To learn
more about IPA, visit: www.inin.com/ipa.
1 Gartner “Magic Quadrant for Unified Communications” by B.
Elliot and S. Blood, Sept. 1, 2009.
About the Magic QuadrantThe Magic Quadrant is copyrighted
2009 by Gartner, Inc. and is reused with permission. The Magic
Quadrant is a graphical representation of a marketplace at and for
a specific time period. It depicts Gartner’s analysis of how
certain vendors measure against criteria for that marketplace, as
defined by Gartner. Gartner does not endorse any vendor, product or
service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the
“Leaders” quadrant. The Magic Quadrant is intended solely as a
research tool, and is not meant to be a specific guide to action.
Gartner disclaims all warranties, express or implied, with respect
to this research, including any warranties of merchantability or
fitness for a particular purpose.
About Interactive IntelligenceInteractive Intelligence
Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and business process automation. The company was
founded in 1994 and has approximately 3,000 customers worldwide.
Interactive Intelligence is among Software Magazine’s top 500
global software and services suppliers, is ranked among Network
World’s top 200 North American networking vendors, is a
BusinessWeek “hot growth 50” company, and is among Fortune Small
Business magazine’s top 100 fastest growing companies. The company
is also positioned in the leaders’ quadrant of the Gartner 2008
Contact Center Infrastructure, Worldwide Magic Quadrant report.
Interactive Intelligence employs more than 600 people and is
headquartered in Indianapolis, Indiana. It has six global corporate
offices with additional sales offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company’s SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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