Interactive Intelligence Introduces Interaction Process Automation™
June 22 2009 - 9:00AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, is introducing a new
communications-based process automation product called Interaction
Process Automation� (IPA).
IPA is designed to reduce costs and provide a quantifiable
return on investment for unified communications by automating
processes that are far more efficient than their manual
counterparts, enabling companies to accomplish more with fewer
required resources.
�IPA is a completely new approach to process automation,� said
Interactive Intelligence founder and CEO, Dr. Donald E. Brown.
�We�ve taken mature communications technology and applied it to the
broader area of business process automation. IPA helps
organizations increase efficiencies and cut costs by decreasing the
number of employees and the amount of time involved in a given
business process; by eliminating process latency; by reducing the
chance for human error; and by providing standardized methods for
handling business processes.�
Interactive Intelligence developed IPA as an alternative to
traditionally complex process management suites and tool-kits,
which require extensive professional services, costly custom
programming, and lengthy implementation cycles. The company has
leveraged its IP-based unified communications platform to
orchestrate the delivery of work, and give organizations everything
they need to capture, prioritize, route, escalate and track each
step of a business process.
Core Interactive Intelligence UC platform functionality adapted
for process automation includes the following:
- Contact center-style queuing and
routing are used for accurate and flexible prioritization and
distribution of process work.
- Enterprise presence becomes
�process presence,� indicating availability for a work assignment
and speeding processing time.
- Automated escalation
functionality ensures that service level goals are met.
- Recording becomes an essential
part of compliance for business processes.
- Real-time monitoring provides
management visibility into every step of the work process.
- End-to-end reporting delivers
the ability to manage and measure each process attribute.
- VoIP provides complete
location-independence, enabling employees to participate in
businesses processes from anywhere in the world.
The link between business process automation and unified
communications is evident as shown in a recent survey of CIOs and
IT leaders conducted by IDG Research in conjunction with CIO
magazine. The results showed that 87 percent of respondents saw a
clear relationship between UC and business process automation, with
50 percent stating that they believed communications technology
could effectively be used to automate business processes. To view
the �Automating for Efficiency� whitepaper based on IDG�s survey
results, visit: www.inin.com/ipa.
IPA targets mid-size to large organizations across all
industries that require the automation of multi-step,
people-centric business processes. Examples include new employee
on-boarding, lead management, insurance claims processing, loan
application management, new student enrollment, requests for
government services, order discount approvals, and many others.
IPA will be distributed through select Interactive Intelligence
certified resellers and through the company�s direct sales
force.
IPA is planned for general availability worldwide in Q4
2009.
For more information about IPA, visit: www.inin.com/ipa.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and enterprise
messaging. The company was founded in 1994 and has more than 3,000
customers worldwide. Interactive Intelligence is among Software
Magazine�s top 500 global software and services suppliers, is
ranked among Network World�s top 200 North American networking
vendors, is a BusinessWeek �hot growth 50� company, and is among
FORTUNE Small Business magazine�s top 100 fastest growing
companies. The company is also positioned in the leaders� quadrant
of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic
Quadrant report. Interactive Intelligence employs approximately 600
people and is headquartered in Indianapolis, Indiana. It has six
global corporate offices with additional sales offices throughout
North America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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