Interactive Intelligence's "Outrageous Interactions" Contest Continues; Trip for Two to Hawaii on the Line
July 14 2008 - 9:00AM
Business Wire
Four months after its �Outrageous Interactions� contest launch,
Interactive Intelligence (Nasdaq: ININ) continues to receive
hilarious and wild stories from contact center agents, all vying
for a trip for two to Hawaii. To submit an entry, or learn more
about the contest, visit www.outrageousinteractions.com. Contest
submissions will be accepted through Sunday, Aug. 31 at 11:59 p.m.
Eastern time (EDT). Beginning Monday, Sept. 1, submissions will be
reviewed by a panel of expert judges, including Ginger Conlon,
editor-in-chief of 1to1 Media; Blair Pleasant, president and
principal analyst of COMMfusion LLC; Art Rosenberg, principal
analyst and syndicated columnist of The Unified-View; Rich Tehrani,
president and publisher of TMC; Dr. Donald E. Brown, founder and
CEO of Interactive Intelligence; and others. The judges will select
a short list of finalists. These finalists and their stories will
be accessible for online public voting to select a winner,
�people�s choice� style, beginning Monday, Sept. 8. Instructions
for how to review the finalists and vote for a favorite will be
available on or around Sept. 8 via the contest�s Web site at
www.outrageousinteractions.com. The winner by popular vote will be
announced Sept. 17 from the stage of TMC�s semi-annual Internet
Telephony Conference and EXPO, held in Los Angeles. Submissions
to-date have highlighted the wide variety of customer interactions
contact center agents have every day. The Interactive Intelligence
contest was designed as a fun outlet for these employees to share
their experiences on the front lines of customer service. One
entrant, Paulette Wright of South Carolina, who at the time of her
story submission was a supervisor for Working Solutions assigned to
the Dish Network/Echostar project, said, �I love this contest! My
story is a great example of how unpredictable this job is, and I�m
happy to see Interactive Intelligence doing something to reward and
honor contact center staff that are dedicated to their work and
have a unique ability to help people. �In my case, I submitted a
really outrageous but meaningful interaction with an unhappy
customer who I was able to make happy. As much as I�m excited at
the chance to win a trip to Hawaii, I�m also truly thrilled to see
a company genuinely rewarding people like me for all we do each
day.� Interactive Intelligence is a provider of �all-in-one� IP
communications software designed to help improve customer service.
The company came up with the idea for the contest based on its
daily interactions with contact centers throughout the world. �As a
company that�s been part of this industry since the mid-nineties,
we know the pressures of being an agent on the front lines of a
contact center,� said Joseph A. Staples, senior vice president of
worldwide marketing for Interactive Intelligence. �We thought it
was very appropriate for us to honor this hard-working group of
people, as well as inject a little humor into what can be a very
stressful job.� The contest is open to contact center agents and
managers worldwide. Stories must be written in English, limited to
500 words or less, and can be based on customer interactions by
phone (including recorded calls), e-mail, letter, or Web chat.
About Interactive Intelligence Interactive Intelligence Inc.
(Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and enterprise messaging. The company was founded in
1994 and has more than 3,000 customers worldwide. Interactive
Intelligence is among Software Magazine�s top 500 global software
and services suppliers, is ranked among NetworkWorld�s top 200
North American networking vendors, is a BusinessWeek �hot growth
50� company, and is among FORTUNE Small Business Magazine�s top 100
fastest growing companies. Interactive Intelligence employs
approximately 600 people and is headquartered in Indianapolis,
Indiana. It has six global corporate offices with additional sales
offices throughout North America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1
317.872.3000 or info@inin.com; on the Net: http://www.inin.com.
This release contains certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings. Interactive Intelligence Inc. is the owner
of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and
numerous other marks. All other trademarks mentioned in this
document are the property of their respective owners. ININ-G
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