Interactive Intelligence to Extend IP Telephony Functionality to Mobile Users of Microsoft-Powered Pocket PCs and Smartphones
May 09 2007 - 9:00AM
Business Wire
Interactive Intelligence Inc. (NASDAQ:ININ), a global developer of
business communications software, has announced plans to extend its
IP telephony functionality to mobile workers through the
development of its new Interaction Client�, Mobile Edition. The
Interaction Client�, Mobile Edition is a graphical client interface
that supports the Windows Mobile 5.0 and Smart Phone operating
systems to make Interactive Intelligence IP telephony functionality
accessible via mobile devices such as the Microsoft Windows-Powered
Pocket PC and the Windows Mobile Smartphone. The Mobile Edition
client, which will be offered as part of the company�s unified
communications software suite for contact centers and enterprises,
includes mobile device access for company directory look-up,
presence management, Microsoft Outlook contact access, call
control, multi-party conferencing, call recording, and text
messaging. The Mobile Edition client is another step in the
company�s march toward truly �ubiquitous� communications, according
to Joseph A. Staples, senior vice president of worldwide marketing
for Interactive Intelligence. �The Mobile Edition client builds on
our existing interfaces for desktop computer and laptop access, as
well as access from SIP-based soft phones at the desktop,� Staples
said. �Typically, mobile workers have to sacrifice functionality
when they are not in the office. As part of our unified
communications software suite, however, the Mobile Edition client
will provide access for mobile workers to key telephony
functionality from an easy-to-use interface supported by the most
popular wireless telephony devices. The benefit to users is maximum
flexibility and efficiency in managing interactions anywhere at
anytime.� The Mobile Edition client will run on networks that
provide access to voice and data simultaneously via high-speed
downlink packet access (HSDPA). It can also be used on devices
using WiFi for its data connection, and a cellular network for its
audio path. The Mobile Edition client is targeted at enterprises
with field personnel, such as sales representatives, technicians
and consultants, as well as mobile on-premise employees, such as
supervisors, senior managers, technical support personnel, and
anyone working in a campus environment. Vertical targets include
retail, warehousing, hospitality, and healthcare. The Interaction
Client�, Mobile Edition is planned for general availability
throughout North America in the fourth quarter of 2007, and will be
offered through the Interactive Intelligence channel of more than
250 value-added resellers. About Interactive Intelligence
Interactive Intelligence Inc. (NASDAQ:ININ) is a global provider of
business communications software and services for contact center
automation and enterprise IP telephony. The company was founded in
1994 and has more than 2,500 customers worldwide. Recent awards
include the 2006 Network World 200, CRM Magazine�s 2006 Rising Star
Excellence Award, Network Computing Magazine�s 2006 Well-Connected
Award, and Software Magazine�s 2006 Top 500 Global Software and
Services Companies. Interactive Intelligence employs approximately
525 people and is headquartered in Indianapolis, Indiana. The
company has five global corporate offices, with additional sales
offices throughout North America, Europe and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: http://www.inin.com. This release
contains certain forward-looking statements that involve a number
of risks and uncertainties. Factors that could cause actual results
to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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