ININ Interactive Intelligence Grp., Inc.

Company opens new West Coast office with state-of-the-art education center to support contact center automation and enterprise IP telephony software solutions Interactive Intelligence Inc. (Nasdaq:ININ), a global developer of business communications software, has opened a new regional office in Irvine, California to provide West Coast customers and resellers better access to service and sales support for its contact center automation and enterprise IP telephony software solutions. The Irvine office is part of an ongoing strategy to add education centers around the globe that supplement the company's existing North American training facility at its global headquarters in Indianapolis, Indiana. The new Irvine office will initially be staffed by sales, support, and professional services specialists from both Interactive Intelligence and the company's Vonexus subsidiary responsible for its enterprise IP communications solutions. The new 3,700 square foot facility is equipped with high-tech training and demonstration centers, and is located at Park Place in the Prudential building, 3333 Michelson Dr., Suite 260. The Irvine office will officially open Thursday, Sept. 7, during which the company will host tours and product demonstrations from 3 p.m. to 7 p.m. for customers, partners and prospects. For more information about the Interactive Intelligence Irvine Open House, visit http://www.inin.com/News/Events/seminars/seminars.asp?id=714; call 317-872-3000; or e-mail seminars@inin.com. Of the company's more than 2,000 customers worldwide, more than 100 are located in California, including name brand accounts such as California Credit Union, California First National Bancorp, Fidelity National Financial, County of Orange, IndyMac Bank, National Pen, National Recreational Properties, PETCO, Ronco Inventions and Trader Joe's. According to customers, having a local office for better access to services will help them more effectively use the company's software to address unique regional business challenges. "One issue in our area is staying competitive despite the high price of technology," said Keith Abbott, vice president of telephony and application development for Irvine-based National Recreational Properties. "With its single-platform, 'all-in-one' approach that reduces server requirements by up to one-third and more, the Interactive Intelligence software has enabled us to support nearly 500 employees using minimal hardware housed in one small data room, thus dramatically reducing our overhead costs. "Another challenge in Southern California is commuter traffic and the stress and time drain it puts on employees," added Abbott. "This same software, with its remote agent support and built-in voice over IP capabilities, will enable us to expand our employee base using work-at-home agents, thus further reducing overhead costs, while broadening our labor pool and increasing employee retention through a more favorable work-life balance." The Irvine office represents an increasing investment by Interactive Intelligence in localized services to better support customers and resellers worldwide. "Our commitment to innovation has helped us become a market leader in communications technologies such as VoIP and SIP, but equally important is our ability to be there when customers and partners need us most," said Interactive Intelligence president and CEO, Dr. Donald E. Brown. "In order to provide more effective service and support, we're investing in additional regional training facilities both here and abroad, which will further enhance the value of our software, and ensure that we can compete and win against our largest competitors based, not only on superior products, but on highly accessible, quality education programs." Interactive Intelligence plans to open a regional office in Washington, D.C. by the end of the year to provide local service and sales support to customers and resellers throughout the East. In addition to its existing training facility located at its world headquarters in Indianapolis, Interactive Intelligence also offers education services at its Asia Pacific headquarters in Kuala Lumpur, and via local training partners headquartered throughout Australia, Europe, the Middle East and Africa (EMEA), as well as South Africa. Interactive Intelligence also has plans to expand its existing U.K. headquarters and Amsterdam sales office next year to better accommodate regional service and support needs. The company offers its software direct and through a global channel of more than 250 value-added resellers that provide local tier-one service and support. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq:ININ) is a global developer of business communications software for contact center automation, enterprise IP telephony, unified communications, and self-service automation. The company was founded in 1994 and has more than 2,000 customers worldwide. Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs more than 400 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at 317-872-3000 or info@inin.com; on the Net: http://www.inin.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. 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