Comcast Opens Free Xfinity WiFi Hotspots as Hurricane Idalia Approaches
August 30 2023 - 11:05AM
Business Wire
Network includes 274,000 hotspots in Savannah
and Charleston
To help residents and emergency personnel stay connected ahead
of Hurricane Idalia, Comcast has opened its network of
approximately 274,000 public Xfinity WiFi hotspots throughout its
service areas in and around Savannah, Ga., and Charleston, S.C.,
for customers and non-Xfinity customers to use for free.
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Comcast Opens Free Xfinity WiFi Hotspots
as Hurricane Idalia Approaches (Photo: Business Wire)
Comcast has also staged emergency generators and fuel trucks in
Augusta, Ga., to support a quick response. The company has brought
in additional technical and network restoration teams that are
ready to be deployed as the storm’s path becomes clearer.
How to get connected:
For a map of public Xfinity WiFi hotspots, which are located
both indoors and outdoors in places such as shopping districts,
parks, and businesses, visit Xfinity.com/wifi. When a hotspot is
within range, select the “xfinitywifi” network on a device’s list
of available networks and launch a browser. Sign-in options will
appear for both Xfinity customers and non-customers.
Xfinity Internet customers can sign in with their account
credentials and they will be automatically connected to Xfinity
WiFi hotspots in their range in the future. Alternatively, they can
download the Xfinity WiFi Hotspots app and sign in with their
account credentials.
Non-Xfinity Internet subscribers need to look for the “Get
Connected” section and agree to the Terms and Conditions to be
connected. Non-customers will be able to renew their complimentary
sessions every 2 hours.
Please note that if a user does not see the “Accept and Connect”
button, the hotspot he or she is trying to connect to is in a
Xfinity customer’s home and is not open to the public.
If the weather becomes severe enough, Comcast may send text
alerts to customers with information about service interruptions or
with tips for restoring their services. Customers can log in to My
Account to make sure their mobile phone numbers are added.
Here are some helpful tips and safety precautions:
- Customers should plug TV’s, modems, and cable boxes into a
surge protector to shield them from damage in case of lightning or
a sudden power outage.
- Emergency management procedures dictate that electricity must
be restored first and Comcast must receive clearance that it is
safe for our crews to begin any restoration work. Should customers
experience a loss of service due to a power outage, local power
must first be restored before Xfinity video, phone or internet
services can begin working again.
- If customers have electricity but not Xfinity services, Comcast
recommends restarting or resetting devices, including wireless
gateways, modems, routers, and cable boxes.
- In some cases, customers may have power back but not their
Xfinity services because commercial power has not been restored to
our network in that area.
- Customers should always stay clear of downed power and cable
lines in the interest of safety.
- Customers should forward a home phone number to a mobile phone
number so that they can receive emergency calls, even if they are
not home.
Tips for Comcast Business customers:
- Download the Comcast Business App and enable Be Anywhere to
allow another device to make calls with a business’s Caller
ID.
- Enable Call Forwarding so business calls can be received on
mobile devices.
- Check that the battery backup is working so Voice Services will
still be available during a power outage.
- Make sure Connection Pro services are set up correctly. The
automatic wireless backup feature will help devices stay up and
running.
For the latest information and storm-related updates, visit
Comcast Big South or follow @ComcastSouth on Twitter. Customers can
also chat online with an agent, visit Xfinity.com/response or
connect with Comcast on Twitter at @xfinitysupport.
About Comcast
Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company. From the connectivity and platforms we provide,
to the content and experiences we create, our businesses reach
hundreds of millions of customers, viewers, and guests worldwide.
We deliver world-class broadband, wireless, and video through
Xfinity, Comcast Business, and Sky; produce, distribute, and stream
leading entertainment, sports, and news through brands including
NBC, Telemundo, Universal, Peacock, and Sky; and bring incredible
theme parks and attractions to life through Universal Destinations
& Experiences.
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version on businesswire.com: https://www.businesswire.com/news/home/20230830668215/en/
Media Alex Horwitz, Comcast NBC/Universal 770-557-5834
alex_horwitz@cable.comcast.com
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