Check Point Wins 2011 Award for Best Web Support Site
May 31 2011 - 8:30AM
Marketwired
Check Point® Software Technologies Ltd. (NASDAQ: CHKP), the
worldwide leader in securing the Internet, was announced a winner
of "The Ten Best Web Support Sites of 2011" by The Association of
Support Professionals (ASP) for a third year, recognizing Check
Point's excellence in online service and support. The Check Point
Support Center features enhanced knowledge base resources, user
forums, as well as Live Chat and Remote Access capabilities that
have contributed to improved customer satisfaction rates.
"For most technology companies, web support sites have become
the primary channel for interacting with their user community and
often a well-executed web support strategy leads to more customer
loyalty," said Jeffrey Tarter, executive director of the
Association of Support Professionals. "Check Point has developed a
site with a rich set of features, all elegantly integrated in terms
of navigation and logical workflow. For users, the Check Point site
delivers a very friendly customer experience."
The ASP award winners were determined by a panel of judges with
expertise in web support using a scoring system based on 25
separate criteria, including overall design, navigation, search
implementation and customer experience. Check Point's solutions and
real-time support ensure customers have 24/7 access to the critical
resources they need to keep their organizations protected.
"When it comes to IT security and support, every minute counts.
Customers need to have confidence in their security systems and the
resources available to ensure their networks and data remain
protected at all times," said Sharon Schusheim, vice president of
technical services at Check Point Software Technologies. "With a
commitment to this initiative, our team of experts changed the way
we create and share technical knowledge with customers and
developed new tools and methods of real-time communication. We are
honored to be recognized by the ASP for our leading support
capabilities."
Key benefits of the Check Point Support Center include:
- Enhanced Search and Knowledge Base
Content: Customers can easily navigate through the Check Point
Knowledge Base that includes over 20,000 resources across all Check
Point products. Users also benefit from utilizing new "How To"
guides and advanced technical documents.
- Real-time Support with Live Chat and Remote
Access: Remote Access capabilities enable technical engineers
to take hold of the customer's interface to resolve the service
request while the customer "watches and learns" in real-time. In
addition, Check Point Live Chat enables customers to engage
directly with engineers for instant response. Check Point Live Chat
has proven to be an effective method of support, increasing the
number of customer service requests resolved on day one by 20
percent.
- Community User Forums: Check Point's
Support Center features a live feed of popular security topics,
products and discussions forums, promoting a rich exchange of
information between user and partner communities.
Check Point's Support Center website is an essential part of the
tools and resources provided to customers, partners and the growing
community of over 70,000 security professionals certified through
Check Point's industry-leading CCSA, CCSE, CCEPE and CCMA programs.
For more information about Check Point's Support Center and latest
training and certifications, visit:
https://supportcenter.checkpoint.com/supportcenter/index.jsp.
"With hundreds of support and professional services engineers
around the globe, we remain committed to maintaining exceptional
customer satisfaction and will continue to develop innovative
support initiatives to address customer needs," concluded
Schusheim.
About Check Point Software Technologies
Ltd. Check Point Software Technologies Ltd.
(www.checkpoint.com), the worldwide leader in securing the
Internet, provides customers with uncompromised protection against
all types of threats, reduces security complexity and lowers total
cost of ownership. Check Point first pioneered the industry with
FireWall-1 and its patented stateful inspection technology. Today,
Check Point continues to develop new innovations based on the
Software Blade Architecture, providing customers with flexible and
simple solutions that can be fully customized to meet the exact
security needs of any organization. Check Point is the only vendor
to go beyond technology and define security as a business process.
Check Point 3D Security uniquely combines policy, people and
enforcement for greater protection of information assets and helps
organizations implement a blueprint for security that aligns with
business needs. Customers include tens of thousands of
organizations of all sizes, including all Fortune and Global 100
companies. Check Point's award-winning ZoneAlarm solutions protect
millions of consumers from hackers, spyware and identity theft.
About the Association of Support
Professionals The Association of Support Professionals is an
international membership organization for customer support managers
and professionals. In addition to its annual "Ten Best" awards, the
ASP publishes research reports on a wide range of support topics,
including fee-based support, services marketing, financial ratios
and support compensation. The ASP also hosts open-access discussion
forums and a job board on LinkedIn.
©2011 Check Point Software Technologies Ltd. All rights
reserved
Media Contact Stephanie Look Check Point Software
Technologies +1 650.628.2171 press@us.checkpoint.com Investor
Contact Kip E. Meintzer Check Point Software Technologies +1
650.628.2040 ir@us.checkpoint.com
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