Black Box Resale Enhances In-House Capabilities in Conjunction with Its Nortel Customer Assurance Program
October 06 2009 - 9:03AM
Business Wire
As a follow-up to last week’s announcement about their Nortel
Customer Assurance Program, Black Box Corporation (NASDAQ:BBOX), an
industry-leading provider of voice communications, data
infrastructure, and product solutions, today reaffirmed its
commitment to continue to repair and remanufacture Nortel equipment
to the highest standards through its Black Box Resale Services
division.
Black Box Resale Services’ extensive capabilities provides its
customers the peace of mind that Nortel equipment and replacement
parts will be available to maintain their communications systems
and provides a long-term outsourcing solution for the inventory
management, repair, and remanufacture of Nortel equipment. Black
Box Resale Services regards this aspect of their business as a
continuation of their goal to be self-sufficient in maintaining
Nortel systems.
The expansion of Resale Services’ secure, climate-controlled
facility from 53,000 square feet to 80,000 square feet in early
2008 enables more Nortel configurations to be completed in-house.
Equipment is remanufactured and repaired on-site using highly
trained, certified experts and proven processes to ensure the
highest-quality products. Resale Services continually upgrades
their testing equipment to enhance their repair and refurbish
capabilities in order to provide support for the newest Nortel
products, while maintaining their quality support for the legacy
product lines. Other benefits of Black Box Resale’s commitment
include solutions for system continuity and control of inventory
costs with minimum stocking levels.
“We saw the need for excellent Nortel support and have responded
by adding even more in-house capabilities. It is part of an ongoing
process to support Nortel customers,” said Terry Blakemore, Black
Box’s president and chief executive officer. “The services offered
by Black Box Resale Services can improve customers’ business
continuity plans and enable long term-planning by ensuring that
equipment and parts will be available to maintain their
communications system.”
Resale Services also stores customers’ surplus Nortel
communications equipment; maintains a Web site where customers can
view the status of equipment under management; provides overnight
advanced replacement service on single Nortel products 95% of the
time; maintains in-house capabilities to program, configure, and
test Nortel equipment; and provides a two-year warranty on
refurbished and repaired Nortel products.
As announced earlier, Black Box also offers a Nortel Customer
Assurance Program (NCAP). Under this program, Black Box commits to
install and maintain Nortel systems, integrating new phones and
other equipment with existing infrastructure until at least January
1, 2015. The program is designed to give customers the confidence
that their Nortel systems will continue to receive a high level of
support and service from Black Box.
For additional information about Black Box Resale Services call
888-273-8160 or visit http://www.blackboxresale.com.
About Black BoxBlack Box is the world’s largest technical
services company dedicated to designing, building and maintaining
today’s complicated data and voice infrastructure systems. Black
Box services more than 175,000 clients in 141 countries with 192
offices throughout the world. To learn more, visit the Black Box
Web site at http://www.blackbox.com.
About Black Box Resale ServicesBlack Box Resale Services
helps customers substantially reduce telecommunication hardware
expenses, provides streamlined product sourcing, and guarantees
peace of mind with its communications continuity advanced
replacement and repair program.
Black Box Resale Services is a wholly-owned subsidiary of Black
Box Network Services.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. Any third-party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
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