Black Box Network Services Launches Nortel Customer Assurance Program
September 17 2009 - 4:05PM
Business Wire
Black Box Corporation (NASDAQ: BBOX), an industry-leading
provider of voice communications, data infrastructure, and product
solutions, announced today the launch of its Nortel Customer
Assurance Program (NCAP). NCAP is designed to give customers the
confidence that their Nortel systems will continue to receive a
high level of support and service from Black Box Network Services.
Under this program, the Solutions Group at Black Box Network
Services will commit to install and maintain Nortel systems, until
at least January 1, 2015, integrating additional phones and other
equipment with existing infrastructure.
Black Box Network Services is one of the top five Nortel
partners in North America, currently supporting more than 2.7
million Nortel ports worldwide. The company has more than 375
Nortel Partner Advantage technical certifications and 816 overall
Nortel certifications. Through its Network Operations Centers
(“NOCs”) and technical support staff Black Box Network Services
escalates less than 1% of its clients’ service calls to Nortel.
The Black Box commitment to Nortel customers includes a
toll-free phone number for all service requests; a substantial
inventory of Nortel equipment; qualified field technical staffing;
and remote monitoring and support infrastructure designed
specifically to support Nortel environments from Black Box Network
Services’ NOCs. Through Black Box Resale Services, the Company
provides Nortel phone, card, and switch refurbishing and repair
capabilities, available with a two-year warranty.
The benefits of the NCAP include assurance that Black Box
Network Services will maintain the infrastructure and staff to keep
its commitments to its large Nortel customer base, and ensure its
experienced technical expertise will be accessible when needed to
resolve problems. Black Box Network Services’ large Nortel
inventory coupled with the in-house equipment repair and
refurbishing capabilities of Black Box Resale Services ensures a
steady supply of replacement parts.
“The Nortel Customer Assurance Program administered by Black Box
is designed to provide assurance that Black Box is firmly committed
to supporting our clients’ communication systems and is yet one
more way to demonstrate superior service and support to our
customers,” said Terry Blakemore, Black Box’s president and chief
executive officer.
About Black Box
Black Box is the world’s largest technical services company
dedicated to designing, building and maintaining today’s
complicated data and voice infrastructure systems. Black Box
services more than 175,000 clients in 141 countries with 192
offices throughout the world. To learn more, visit the Black Box
Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. Any third-party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
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