SUWANEE, Ga., July 20, 2011 /PRNewswire/ -- ARRIS Group,
Inc. (Nasdaq: ARRS), a leader in network and service management
solutions, today announced that the ARRIS ServAssure™
Advanced Performance Management Software platform now handles IPv4,
IPv6 and dual-stack devices for data collection as well as
real-time requests. ARRIS ServAssure currently manages over
80 million customer premises devices worldwide -- more than 30% of
all existing in-home broadband devices.
ServAssure Advanced provides customer experience monitoring and
performance tools to optimize the quality and capacity of DOCSIS®
networks, enabling substantial improvements in available bandwidth
and customer quality of experience (QOE). It offers service
providers the ability to proactively address network and customer
service assurance, while reducing mean-time-to-repair (MTTR) by
presenting complex data and health metrics in meaningful, organized
views. These diagnostics, along with expert recommendations, help
operators improve customer satisfaction, increase network capacity
and reduce operational costs with minimal CAPEX.
"Responding to forecasts indicating that the central pool of
IPv4 Internet addresses would be completely depleted in 2011, we
began preparing for the move to IPv6," said Gary Cunha, ARRIS Senior Director of Assurance
Solutions Product Line Management. "We are now in the position to
help our customers tackle today's IP address management and
shortage issues while continuing to offer a suite of comprehensive
applications, for a proactive, customer-centric solution that
solves network issues and improves subscriber satisfaction."
The ability to provide assurance for new IPv6 addresses is
critical to ensure the smooth continuity of residential and
business service, and maintain customer satisfaction. As a market
and thought leader in the space, ARRIS is equipped to proactively
implement, navigate and support the shift to IPv6 addresses for its
customers with its ServAssure platform.
For more information, visit: www.arrisi.com/get/saa/
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of quad-play broadband
services for residential and business customers around the world.
The company supplies broadband operators with the tools and
platforms they need to deliver reliable telephony, demand driven
video, next-generation advertising and high-speed data services.
Headquartered in Suwanee, Georgia,
USA, ARRIS has R&D centers in Suwanee; Chicago,
IL; Kirkland, WA;
Beaverton, OR; Wallingford, CT; Waltham, MA; Cork,
Ireland; and Shenzhen,
China, and operates support and sales offices throughout the
world. Information about ARRIS products and services can be found
at www.arrisi.com.
SOURCE ARRIS