SUWANEE, Ga., April 25, 2011 /PRNewswire/ -- ARRIS (Nasdaq:
ARRS) today announced that LIWEST Kabelmedien GmbH, the second
largest Austrian cable operator, has chosen ARRIS ServAssure
Advanced Performance Management Software to proactively manage its
DOCSIS network operations to improve their customers' triple play
experience. LIWEST serves over 135,000 residential and business
customers in Upper Austria, including the city of Linz.
ServAssure Advanced provides customer experience monitoring and
performance tools to optimize the quality and capacity of DOCSIS
networks, enabling substantial improvements in available bandwidth
and customer quality of experience (QOE). It offers cable
service providers the ability to proactively address network and
customer service assurance while reducing mean-time-to-repair
(MTTR) by presenting complex data and health metrics in meaningful
organized views. These diagnostics, along with expert
recommendations, help operators improve customer satisfaction,
increase network capacity and reduce operational costs with minimal
CAPEX.
"We are committed to ensuring the highest possible degree of
customer experience," said Hubert
Riedl, LIWEST EVP, Products and Services. "We compared
the network and service assurance solutions that are currently
available and chose ARRIS ServAssure Advanced. It offers
comprehensive assurance features in a modular offering that can be
deployed across our organization, adding consistency, flexibility
and efficiencies to our network operations."
"We are honored to provide LIWEST with this proven set of DOCSIS
network monitoring tools to help them achieve the rigorous customer
service standards they have set themselves," said ARRIS SVP, Sales
for EMEA Claudio Cerioli. "ARRIS ServAssure Advanced offers a
comprehensive solution for cable systems looking to assure their
customers of the most reliable and always-on service -- a feature
that will help LIWEST differentiate itself from the competition."
For more information, visit: www.arrisi.com/get/saa/
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of quad-play broadband
services for residential and business customers around the world.
The company supplies broadband operators with the tools and
platforms they need to deliver reliable telephony, demand driven
video, next-generation advertising and high-speed data services.
Headquartered in Suwanee, Georgia,
USA, ARRIS has R&D centers in Suwanee; Chicago,
IL; Kirkland, WA;
Beaverton, OR; Wallingford, CT; Waltham, MA; Cork,
Ireland; and Shenzhen,
China, and operates support and sales offices throughout the
world. Information about ARRIS products and services can be found
at www.arrisi.com.
About LIWEST Kabelmedien
LIWEST offers about 300 TV and radio channels in analogue,
digital and HDTV standard in Upper Austria. The company also offers
Austria's fastest private use
Internet service with speeds of up to 100Mbit/s as well as
fixed-line telephony service. For small businesses, LIWEST offers
an innovative toolbox with an array of multimedia and business
telecommunications services. LIWEST has 150 employees and was
founded in 1978. The company is owned by three regional Austrian
energy providers – Energie AG OO, Linz AG, and E-Werk Wels AG.
For more information, visit: www.liwest.at
SOURCE ARRIS