SUWANEE, Ga., Oct. 19 /PRNewswire-FirstCall/ -- ARRIS (Nasdaq:
ARRS) today announced the introduction of the ARRIS ServAssure
Compass Outage Management software to its ServAssure Assurance
platform. The innovative triple-play management software is
currently in field trials with a top five North American cable MSO
and will be on display at Booth #1053 at the SCTE Cable-Tec Expo in
New Orleans, October 20-22. ServAssure Compass is the
newest element in the ServAssure portfolio. Its outage
detection and management features complement ServAssure Live!'s
TSR/CSR diagnostics and repair application and the network
performance and analytics solution, ServAssure Advanced.
ServAssure Compass is a multi-service outage management solution
for cable operators. Providing accurate, automatic
identification of plant and service failures; cable operators can
lower Mean-Time-To-Repair (MTTR) through the immediate detection
and triage of network and service related problems. Proactive
identification and resolution of issues means a reduction in
unnecessary truck rolls and the ability to discreetly solve issues
before they impact subscribers.
ServAssure Compass offers complete, real-time visibility into
the service delivery infrastructure, including an Executive
dashboard and detailed outage tracking for up-to-the-minute health
status on all aspects of the network. ServAssure Compass enables
cable operators to rapidly share service and plant impairment
information across the organization. Acting as the network health
"source of truth" for all OSS tools and functions, ServAssure
Compass empowers the Network Operations Center (NOC) and enables
accurate and efficient use of field service personnel.
"ServAssure Compass enables our customers to more proactively
address issues and avoid unnecessary truck rolls by improving
network visibility," said ARRIS Assurance VP & GM Bailey Shewchuk. "ServAssure Compass has been
designed to deliver hands-free network monitoring to pinpoint the
problem and its root cause, and then deliver the flexible support
to resolve it at the lowest possible total cost of ownership."
ServAssure Compass is designed for easy integration with
ServAssure Live! and other existing OSS tools through a web
services-based architecture.
For more information on the ServAssure portfolio, please visit:
www.arrisi.com/get/ServAssure_Compass
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of technology that supports
broadband services for residential and business customers around
the world. The company supplies broadband operators with the tools
and platforms they need to deliver carrier-grade telephony, network
video processing, whole home video, demand driven video,
next-generation advertising, network and workforce management
solutions, access and transport architectures and ultra high-speed
data services. Headquartered in Suwanee,
Georgia, USA, ARRIS has R&D centers in Suwanee; Beaverton,
OR; Chicago, IL;
Kirkland, WA; State College, PA; Wallingford, CT; Waltham, MA; Cork,
Ireland; and Shenzhen,
China, and operates support and sales offices throughout the
world. Information about ARRIS products and services can be found
at www.arrisi.com.
SOURCE ARRIS
Copyright . 19 PR Newswire