BB&T Restores ATM, Online Banking After Outage
February 24 2018 - 3:42PM
Dow Jones News
By Christina Rexrode
BB&T Corp. said Saturday that it had restored online banking
and that its systems were "substantially recovered" after technical
problems left customers unable to use some of the bank's
services.
Starting sometime on Thursday, customers had been unable to use
the bank's ATMs, automated phone services, and online and mobile
banking.
The bank said Friday that ATMs and automated phone services had
been restored. It said Saturday that online and mobile banking had
also been restored.
However, the bank said Saturday that customer-account
information wasn't fully updated, meaning customers checking their
accounts might not see all of their balances and transactions from
the past two days. The company had said Friday that it expected
those accounts to become current that day. It said the same thing
Saturday.
"We are deeply sorry this has happened and we're committed to
making this right for our clients," a spokesman said Saturday. The
bank also said it would waive or reimburse any fees that customers
incur as a direct result of the outage.
BB&T said the issue was caused by "an equipment malfunction
in one of our data centers." It said it had "no reason to believe
this issue is related to cybersecurity."
BB&T, based in Winston-Salem, N.C., is one of the largest
regional banks in the U.S. It has about 2,000 branches throughout
most of the East Coast and Texas, and has total assets of about
$222 billion.
The bank's stock rose 1.9% to $55.36 on Friday.
Write to Christina Rexrode at christina.rexrode@wsj.com
(END) Dow Jones Newswires
February 24, 2018 15:27 ET (20:27 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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