New suite of products unifies communications,
collaboration and contact center solutions with analytics platform
to help companies run faster and smarter
8x8, Inc. (NASDAQ:EGHT), the leading provider of truly unified
cloud communications, today announced the launch of 8x8 Virtual
Office® Editions. This new suite of products revolutionizes the
business communications industry by unifying cloud telephony,
collaboration tools, web conferencing and contact center solutions
with a best-in-breed data analytics platform. This launch
represents the most recent outcome of years of both innovation and
strategic acquisition by 8x8 aimed at the development of products
and solutions that help customers dramatically improve the way they
communicate internally and externally.
“Siloed communications systems, such as telephony, team
messaging, web conferencing and contact centers, address only
isolated functions and segregate valuable business data from key
decision makers. This slows productivity, hampers collaboration and
impacts customer satisfaction,” said Vik Verma, CEO at 8x8.
“Through our technology ownership and innovation, 8x8 unifies these
disparate systems on a single cloud communications platform,
ensuring companies can easily communicate, collaborate and engage
with employees and customers. In addition, businesses can now
finally glean valuable insights from every interaction in real
time, and unleash the collective power of the entire organization
at every connection.”
8x8, recently named a Leader in the 2017 Gartner Magic Quadrant
for Unified Communications as a Service, Worldwide[1] for the sixth year in a row, is now offering
8x8 Virtual Office in three editions that provide companies
powerful enterprise-class business communications features with the
flexibility and mix-and-match pricing model that’s best suited for
their needs. 8x8 Virtual Office Editions includes everything
businesses need to efficiently communicate and collaborate with
employees, partners and customers. Business voice, auto attendant,
video, SMS, chat and web conferencing are all included and packaged
in the new, easy-to-understand editions, which are:
- X8 - The industry’s most unified
offering, the 8x8 Virtual Office X8 edition weaves together
communications, collaboration and contact center solutions. It
includes an unlimited calling zone to 45 countries and a full suite
of 8x8 Virtual Office features, such as HD voice, Virtual Office
Meetings, HD Video, integrations with Salesforce, Zendesk and
NetSuite CRM, Salesforce analytics for better data insights, call
recording, call quality reporting, and barge monitor whisper
capabilities. It also seamlessly incorporates contact center
capabilities with 8x8 ContactNow™ to create enhanced interaction
between customers, agents, and employees.
- X5 – The 8x8 Virtual Office X5
edition provides an unlimited calling zone of 32 countries, plus
8x8 Virtual Office features, such as HD voice, Virtual Office
Meetings, HD Video, integrations with Salesforce, Zendesk and
NetSuite CRM, Salesforce analytics for better data insights, and
call recording.
- X2 – The 8x8 Virtual Office X2
edition provides an unlimited calling zone of 14 countries and
includes 8x8 Virtual Office features, such as HD voice, Virtual
Office Meetings, HD Video and integrations with Salesforce, Zendesk
and NetSuite CRM.
“At Colorado Wealth Group, we are passionate about helping
clients with their wealth management and investment strategies so
they can achieve all of their financial and life goals. It is
critical that our partners, advisors and associates can easily
communicate both with each other, and more importantly with
clients,” said Christopher Barker, CFP®, MBA, Partner/Financial
Advisor at Colorado Wealth Group. “8x8 Virtual Office X8 gives us
the flexibility to truly unify communications with client
engagement, allowing employees to stay connected whether they are
in the office or working remote. This will enable us to be more
productive so we can guide our clients to build their financial
future.”
The new 8x8 Virtual Office X8 edition allows companies to break
down communications silos between sales, marketing, support,
finance, IT/help desk, and other departments, and better engage
with employees, partners, and customers. This truly unified cloud
solution offers a powerful business communications and
collaboration system, allowing employees to interact anytime from
anywhere, and includes easy-to-use contact center capabilities,
such as inbound call handling, outbound campaign dialing, and rich
reporting and analytics for new business insights. This new
offering enables companies to connect everyone throughout the
organization, including both contact center agents and employees,
with a single, unified solution.
The 8x8 Virtual Office X8 edition is available now in the US and
UK, while the 8x8 Virtual Office X2 and X5 editions are available
in the US. Visit the 8x8 website for more information.
Visit the 8x8 Booth #326 at Gartner Symposium/ITxpo in Orlando,
Florida, at Walt Disney World, October 1-5, 2017 to view product
demos of 8x8 Virtual Office Editions, including the new truly
unified X8 edition.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT), the leading provider of truly
unified cloud communications, powers over a million business
users worldwide. 8x8’s suite of products seamlessly weaves together
unified cloud communications, messaging, meeting and contact center
solutions so today’s modern organization can communicate at the
speed of employee and customer expectations. 8x8 uniquely combines
one unified management platform, one seamless communications
experience for employees and customers, and one real-time data
analytics platform for constant learning and improvement. For
additional information, visit www.8x8.com, or connect with 8x8 on
LinkedIn, Twitter, Google+ and Facebook.
[1] Gartner "Magic Quadrant for Unified Communications as a
Service, Worldwide" by Daniel O'Connell, Bern Elliot, Rafael A
Benitez, September 6, 2017.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
This press release includes links to content published by third
parties. 8x8 was not involved in the preparation of this content
and has not independently verified its accuracy.
8x8®, 8x8 Virtual Office®, 8x8 Virtual Contact Center®, 8x8
Sameroom™, 8x8 ContactNow™ are trademarks of 8x8, Inc.
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8x8, Inc.John Sun, 408-692-7054john.sun@8x8.comorInkHouse for
8x8Brittany Hendrickson, 415-299-63708x8@inkhouse.com
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