Frontier’s Customers in the Carolinas Experiencing Minimal Disruptions; Emergency Preparations & Solid Network Assets Key t...
October 10 2016 - 2:07PM
Business Wire
Hurricane Matthew’s powerful winds and torrential rains caused a
wide variety of issues in South Carolina and North Carolina.
Commercial power outages are widespread and high water remains a
concern.
As of 8:00 a.m. today, of the 22,000 Frontier customers impacted
by the loss of commercial power, roughly 18,000 are in service
using the company’s backup generator plan. In North Carolina,
approximately 600 customers are on generator power due to the loss
of commercial power.
“Matthew was a significant hurricane, with winds ranging up to
105 miles per hour in South Carolina and strong winds, rain and
flooding in North Carolina,” said Mike Flynn, Frontier’s Southeast
region president. “I am proud of how our network and emergency
response teams performed for our customers.”
Frontier’s call forwarding program for customers in South
Carolina is continuing. Residential and business customers can
maintain their connection to their home or business phone using the
call forwarding feature – if it’s not part of their Frontier phone
services, Frontier will provide those South Carolina customers the
call forwarding feature free for 30 days. Customers may call
800-921-8101 to request the call forwarding service. Many
customers with bundled services may already have the feature.
Normally the monthly charge for variable call forwarding for
residential customers is $3.55 and $6.85 for business
customers.
Operations teams in South and North Carolina are assessing the
condition of the network and determining where repairs may be
needed due to downed poles or other storm damage. Beginning today,
about 40 reinforcement technicians from Frontier’s Florida
operations will assist with recovery, bringing additional
generators to use in locations that need power while waiting for
the main power source to be restored.
Overall, Frontier’s network performed exceptionally well. Storm
management provisions implemented by the company’s Emergency
Response Center, including the installation of flood gates in
vulnerable central offices and other storm contingencies, protected
key elements of the network and helped maintain service for many
customers. Frontier worked with state Emergency Response team to
ensure key governmental officials had up-to-date information about
the storm’s impacts to its network.
Commercial power losses are still being experienced in the
Carolinas, with hundreds of thousands without power, according to
state safety officials. This impacts Frontier as well, although
Frontier’s central office and network redundancy plans, using
backup generator power, are allowing customers to utilize their
telecommunications voice services as usual. Generally Frontier
maintains a three-day supply of fuel for generators in emergency
situations, with plans in place to supplement that as needed.
Frontier will continue to coordinate with state agencies and the
power companies and address service issues as conditions allow.
About Frontier Communications
Frontier Communications Corporation, a Fortune 500 and S&P
500 company, is a leader in providing communications services to
urban, suburban and rural communities in 29 states. Frontier offers
a variety of services to residential customers over its fiber-optic
and copper networks, including video, high-speed
internet, advanced voice and Frontier Secure digital
protection solutions. Frontier Business Edge offers
communications solutions to small, medium and enterprise
businesses. More information about Frontier is available
at www.frontier.com.
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Frontier Communications CorporationBob Elek, 813-221-8790
(office)813-417-1596 (cell)bob.elek@ftr.com
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