XIAMEN, China, Aug. 28, 2024 /PRNewswire/ -- Yeastar, the
world's leading provider of Unified Communications (UC) solutions,
today announced the launch of Live Chat and Facebook Messenger in
the latest updates to its P-Series Phone System. These new channels
strengthen the capabilities of Yeastar's contact center solution,
which already encompasses WhatsApp and SMS.
Live Chat offers customers a direct line to vendors through a
real-time chat interface. With Yeastar, businesses can easily
implement a chat widget on their website, with customizable styling
options to align with their branding. Customer inquiries will be
directed to a central inbox on Linkus UC Clients, where agents can
efficiently manage interactions from various platforms.
Additionally, chats can be upgraded to phone calls, providing free
consultations that help turn website visitors into potential
leads.
Furthermore, the integration of Facebook Messenger also enriches
the customer service toolkit, allowing businesses to connect with
their audience where they already are—on one of the world's most
popular social media platforms with over 1.3 billion active users
globally.
"Integrating live chat and Facebook Messenger into our contact
center solution aligns with our vision and is a major milestone in
Yeastar's CCaaS roadmap," said Arya
Zhou, Head of Global Sales at Yeastar. "As contact
centers take on a broader role, businesses must adapt and equip
themselves with essential tools for delivering omnichannel customer
service. Going forward, we will continue to provide more
communication options to help them excel and differentiate
themselves in the market."
About Yeastar
Yeastar makes digital value easily accessible from ownership and
adoption to daily usage and management by transforming how
businesses connect and communicate. Yeastar has established itself
as a leading provider of UC solutions with a strong ecosystem, a
global network of channel partners, and over 450,000 customers
worldwide.
Committed to delivering the right technology to value-oriented
businesses, Yeastar offers easy-first products and services for
UC&C to enable them to win in the modern digital world. For
more information about Yeastar or to become a Yeastar partner,
please visit https://www.yeastar.com/.
Contact:
Aviva Li
+86-592-5503309
marketing@yeastar.com
View original
content:https://www.prnewswire.co.uk/news-releases/yeastar-expands-contact-center-solutions-with-live-chat-and-facebook-messenger-channels-302229258.html