READING,
England, July 31, 2024 /PRNewswire/ --
At Transparity, our mission is to empower our employees and
customers through innovative AI solutions, enabling them to achieve
more in less time and with less effort. The introduction of Copilot
for Microsoft 365 has been a game-changer in this pursuit.
By integrating Copilot into our operations, we've significantly
enhanced employee productivity. Our team now works smarter and more
seamlessly, giving us first-hand experience of how to help our
customers reap these benefits.
"I'm thrilled with the productivity and well-being impact
we've seen. Our approach has empowered employees to fully utilise
Copilot and now we're excited to support our customers on their own
adoption journey."
Jodie Rodgers, Transparity
Chief AI Officer
How We Did It
Empowering Our People
We identified key user groups that would benefit most from
Copilot and tailored training to maximise their productivity. This
training was delivered through ongoing sessions and reinforced
through communications, storytelling and reporting, fostering a
culture of continuous improvement.
Three-Phase Rollout
- Excitement and Training: We launched Copilot with
targeted training, prioritising team leaders and managers to
support their colleagues. We leveraged Microsoft's Copilot
guidance, combined with our own insights and support to make the
experience more personal for Transparity employees: the right help,
at the right time. For example, user licences were assigned in a
way that each individual had enough time to familiarise themselves
with Copilot prior to user training – but not so much time that
they developed bad habits.
- Cultural and Operational Changes: We facilitated
knowledge building and practical application, allowing employees to
experience Copilot's benefits firsthand.
- Ongoing Use and Support: We continue to reinforce new
working practices, document success stories, and provide coaching
to keep everyone on track.
"Copilot has enhanced my daily work efficiency and quality.
I'm more present in meetings, trust Copilot's notes and actions,
and use its content creation to speed up and improve proposals and
sales materials."
Tom Lloyd, Transparity
Azure Pre-Sales Consultant
Steps for a Successful Rollout
- Stimulating Activities: We created channels for
employees to exchange best practices and share their
learnings.
- Continuous Updates: We kept everyone informed about the
latest Copilot innovations and capabilities.
- Personalised Support: We combined Microsoft's guidance
with our insights to provide tailored support.
- Dedicated Channels: Communication, Technology,
Enablement, and Operations were our four pillars for a successful
rollout.
- Communication – informing and educating people about
what was changing and what they needed to do next, from receiving
their licence to familiarising themselves with features.
- Technology – due diligence and licence allocation as
required.
- Enablement – comprehensive training and development,
including face to face learning, online courses, accessible
resources and user stories.
- Operations – regular monitoring and reporting to assess
performance and gather feedback.
Creating Behavioural Change, Across the Board
We fostered a Copilot for Microsoft 365 Teams community with a
Resource Hub and weekly tips to encourage self-learning. We also
ran 'office hours' clinics twice a week for users to ask experts
about Copilot.
This strategic programme has led to Copilot licences being
assigned to 60% of our employees, of which there are over 90%
active users' month-on-month (vs. an original target of 40%). This
has been achieved in fewer than 100 days, a considerable feat and
even more impressive when compared with Microsoft's benchmark.
Two-thirds of our employees report improved work quality and
productivity, while almost three-quarters spend less time on
repetitive tasks.
"Copilot is your ultimate meeting sidekick! It highlights key
info and details post-meeting actions for each participant,
ensuring clarity and accountability. It's like having a personal
assistant who never misses a beat!"
Alison Evershed,
Transparity Senior Leadership Team Business Partner
Encouraged by this success, we are planning more activities to
boost engagement with Copilot. If you're looking to embrace the
power of Copilot for Microsoft 365, here are a few steps to help
you get started!
Copilot for Microsoft 365 leverages large language models that
interact with your organisation's data using Microsoft Graph to
generate personalised experiences with related context, reducing
the steps to find the information you need and generate content.
Take these five steps to make sure your organisation is ready:
- Understand your data: Gather insights into your data
estate, discover stale, sensitive or high-profile data that may
need additional protections in place. Microsoft Purview can assist
with inbuilt classifiers that it may already have discovered within
your cloud environment.
- Manage your data: Armed with the insights gathered
in step one, you can ensure data is stored in appropriate cloud
locations and protected with the right permissions to keep the
content safe. Stale data can be archived or removed to be out of
scope of Copilot.
- Classify your data: Tools like Microsoft Purview
Information Protection can be used to apply labels to the most
sensitive data and use encryption to restrict access to files in
case they are moved or shared incorrectly.
- Protect your data: Stop oversharing of sensitive
information being surfaced within prompts, or classified
information being copied to external AI assistants with Microsoft
Data Loss Prevention (DLP).
- Retain and Audit Copilot Activities: Using Data
Lifecycle Management and Communication Compliance you can ensure
Copilot prompt information is retained, and interactions reviewed
in an instance of inappropriate use.
About Transparity
A 100% pureplay Microsoft partner with comprehensive expertise
and experience across the length and breadth of the Microsoft
stack, Transparity is the UK's most accredited Microsoft partner*,
holding all six of Microsoft's Partner Designations, 14 Advanced MS
Specialisations, and an MXDR certified cyber offering, as well as
the vendor's much prized and sought after Azure Expert MSP
status.
Backed by Beech Tree Private Equity, and employing more than 250
staff around the UK, Transparity specialises in providing
consultancy, development, and managed services spanning Microsoft's
entire technology offering.
With its unique and independently recognised working
culture, Transparity consistently attracts and retains the
UK's top talent, all ensuring it can deliver against its aim of
always providing the very best in advice, collaboration, working
practices, and Microsoft Cloud technologies for each and every one
of its customers.
Registered Trading Address
9 Nimrod Way, Ferndown, Dorset
BH21 7UH
Primary Business Location
100 Berkshire Place, Winnersh, Wokingham RG41 5RD
Product or service names mentioned herein may be the trademarks
and should be treated accordingly.
*Correct at the time of this document's release
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