HHAeXchange Opens Minnesota Office and Call Center, Expanding Technical Support Team
July 18 2024 - 9:00AM
HHAeXchange, a leader in homecare management solutions for
providers, managed care organizations (MCOs), and state Medicaid
agencies, today announced the opening of a new Minnesota office and
call center for its Technical Customer Care team and local company
employees. The strategically located call center in Bloomington, MN
will offer localized, skilled agents to provide timely, efficient,
and responsive customer support.
This investment is one of many designed to enhance HHAeXchange’s
customer care capabilities, while also creating job opportunities
and growth in the local area. Minnesota is ripe for technology
expansion, particularly within the medical technology industry,
accounting for 380,263 jobs in 2019 and ranking 13th highest in
high-tech jobs among all states, making it a perfect fit for
HHAeXchange’s new location.
This announcement comes on the heels of HHAeXchange’s recent
acquisition of Cashé Software, a leading Minnesota-based solution
for homecare operations and billing. Integrating Cashé talent with
deep domain and regional expertise will further support HHAeXchange
in creating a leading homecare software platform and a strengthened
presence in Minnesota.
“As HHAeXchange continues to advance its homecare management
solutions to best meet the needs of today’s customers, we also
remain focused on our service and support capabilities to ensure
caregivers, families, providers, and payers are able to provide the
best care in the home,” said Paul Joiner, HHAeXchange’s Chief
Executive Officer. “Both the acquisition of Cashé and our increased
presence in Minnesota will help us make this vision possible.”
In tandem with the new office and call center opening,
HHAeXchange is launching multiple customer experience initiatives
across its business, including:
- Streamlined support processes to ensure swift and accurate
issue resolution, minimizing delays that might impact service
delivery.
- Enhanced focus on workforce optimization aiming for peak
efficiency across all call centers.
- Increased investment in training and onboarding to resolve
technical issues as they arise.
Tammy Prause, VP of Technical Customer Care for HHAeXchange,
will be spearheading these initiatives to improve HHAeXchange’s
overall technical support.
“Through my 30 years of experience, I’ve gained a deep
understanding of what truly drives customer satisfaction, and in my
newly appointed position, I am dedicated to elevating the support
HHAeXchange provides its customers,” said Prause. “These
company-wide initiatives, coupled with our expanded presence in
Minnesota, further our commitment to fulfilling our customers’
needs and exceeding their expectations.”
For more information about HHAeXchange, the new call center, or
the company’s homecare management solutions, visit
www.hhaexchange.com.
About HHAeXchange
Founded in 2008, HHAeXchange is a leading technology
platform for homecare and self-direction program management.
Developed specifically for Medicaid Home and Community-Based
Services (HCBS), HHAeXchange connects state agencies, managed care
organizations, providers, and caregivers through its intuitive
web-based platform, enabling unparalleled communication,
transparency, efficiency, and compliance. For more information,
visit hhaexchange.com or follow the company on X, LinkedIn and
Facebook.
- HHAeXchange Opens Minnesota Office and Call Center
Michelle Rand
HHAeXchange
855-300-8209
michelle.rand@alloycrew.com