More than 90% of FluentStream’s Customers Employ Work From Anywhere Communication Features
July 09 2024 - 9:00AM
Business Wire
FluentStream enables thousands of
organizations to adopt long-term hybrid and remote work
environments
FluentStream today announced that its Unified Communications as
a Service (UCaaS) offering continues to prove invaluable for
thousands of small- and medium-sized organizations as the shift to
long-term hybrid and remote work continues. FluentStream reports
that today more than 90% of its customers rely on its self-service
web portal and mobile app to enable work-from-anywhere features
that allow employees to communicate seamlessly from any location or
device.
FluentStream’s customizable communication platform offers a wide
range of features to support hybrid and remote work environments,
including cloud-based calling, call center capabilities, and
integration with popular tools such as Salesforce and Microsoft
Teams. Additionally, FluentStream’s UCaaS services can be managed
from an easy-to-use, self-service web portal and a powerful mobile
app, allowing administrators and employees to customize their
services and work from anywhere an internet connection is
available.
COVID-19 forced most nonessential organizations to establish
remote work environments almost overnight, making FluentStream’s
capabilities invaluable for thousands of organizations. These
services are expected to remain essential. According to a recent EY
study, 75% of companies envision a future without centralized
workspaces.
For one partner, FluentStream’s flexible communication services
enabled hundreds of its businesses to stay operational during a
time of heightened uncertainty. FluentStream had just signed a
strategic partnership agreement with BroadAspect to provide voice
services to customers at the onset of COVID-19 in March 2020.
BroadAspect, an on-premises services provider, worked
collaboratively with FluentStream to quickly transition customers
to FluentStream’s communication platform. Four years later, Chris
Chamberlain, CEO of BroadAspect, attests to customers’ continued
satisfaction with FluentStream’s voice communication services and
award-winning support.
“Our partnership with FluentStream has proven very effective in
providing modern business communication services that offer
reliability and flexibility in ways that meet the needs of
organizations post-pandemic,” said Chamberlain. “We know that
customers will receive outstanding voice services and support from
FluentStream.”
“The timing of our partnership with BroadAspect, coinciding with
the start of the pandemic, proved pivotal for these customers as
they, like so many others, had to swiftly adapt to remote work,”
said Cass Gilmore, CEO, FluentStream. “As more organizations commit
to long-term hybrid and remote work environments, we expect our
business communication services will continue to enable these
transitions and help organizations achieve greater productivity and
employee satisfaction.”
In 2020, FluentStream embraced a fully remote work environment
and relies on its own communication services to enable its
employees and customers to connect and collaborate nationwide. To
learn more about FluentStream’s features that enable teams to work
from anywhere, visit
https://www.fluentstream.com/products/features/. To learn more
about BroadAspect’s partnership with FluentStream, visit
https://www.fluentstream.com/partner-program/broadaspect/.
About FluentStream
FluentStream is a cloud communications company that simplifies
and automates how small to medium-sized businesses communicate with
their customers. FluentStream enables service, sales and other
professionals to deliver an exceptional customer experience from
any device or location. Inc. 5000 has recognized FluentStream as
one of the fastest-growing private companies for six consecutive
years, and BuiltIn named FluentStream one of the best places to
work. For more information, visit www.fluentstream.com and connect
on LinkedIn.
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version on businesswire.com: https://www.businesswire.com/news/home/20240709774527/en/
FluentStream Contact: Marissa Barcza Vice President,
Sales & Success mbarcza@fluentstream.com 720-715-8030