Intrado LifeHub Brings Fast Rollout and Reduced Overhead to PSAPs with New AI Enhanced, Azure Cloud-native Call Handling Solution
June 18 2024 - 11:22AM
Intrado Life & Safety (“Intrado”), a global leader in emergency
communication services and end-to-end solutions, today announced
the general availability of Intrado LifeHub, a geo redundant, cloud
and browser based call handling solution for Public Safety
Answering Points (PSAPs) and Emergency Call Centers (ECCs) of any
size that enables emergency services teams to significantly reduce
the time it takes to ingest and respond to urgent situations.
The new LifeHub solution demonstrates Intrado’s mission to
always be there in an emergency, regardless of PSAP size, budget or
infrastructure. Deployed on Microsoft’s Azure Cloud, Intrado
LifeHub is designed to speed up next-generation 911 (NG911)
technology adoption and deployment for PSAPs by reducing the cost
of initial deployment to accommodate budget, human resources, and
IT infrastructure limitations that can hold back technology
advancement and innovation. The solution’s active-active
geo-redundant architecture connects data centers across different
jurisdictions, ensuring that voice calls and communication can
continue in the event of call overflow or a network failure at one
location. With LifeHub, Intrado is a strategic partner to PSAPs
that want to embrace the future of emergency services and response
technology.
Reducing the overall cost of acquiring LifeHub to speed up
deployment minimizes the time-to-value for PSAPs that must
strategically select when and how to adopt new solutions based on
the unique needs, funding levels and environments of their
jurisdiction. PSAPs that use LifeHub can focus more on serving
their communities and less on infrastructure and IT projects due to
the cloud-hosted platform’s low maintenance and overhead cost.
“Intrado LifeHub has been designed for quick and cost-effective
implementation to reduce the operational burden of deployment,
benefiting PSAPs of all sizes, including smaller ones where
staffing is a constant challenge. With 68% of the PSAPs in the
United States being five seats or smaller, we took special care to
optimize the cloud-native solution so that these smaller, but
equally critical, call centers can take advantage of the LifeHub
911 technology,” said Jaz Lin, Head of Product at Intrado. “With
ease of use, speed of deployment, strong ROI, and low startup
costs, LifeHub empowers all PSAPs, large and small, to enhance
their operations and service delivery.”
Intrado is also enhancing cloud, and hosted versions of its call
handling solutions, VIPER and LifeHub, to shorten the time it takes
to process and respond to incoming emergency calls. With these
solutions, which are respectively deployed in a hosted environment
and in the cloud, Intrado is proving its commitment to serving as a
strategic partner on the cloud adoption journey by meeting PSAPs
and communities at their current level of technological readiness.
Both VIPER and LifeHub also feature improved text, transcription,
and translation capabilities driven by API integrations with Azure
Cognitive Services to power automatic language detection and
real-time translation for Text-to-911 interactions and voice calls.
Automated translation capabilities shave vital seconds from the
length of emergency calls, optimizing PSAPs’ ability to respond to
crisis scenarios in a timely manner without increasing staffing
levels.
"The partnership between Microsoft and Intrado is helping to
revolutionize Public Safety Answering Points (PSAPs) with the
cutting-edge capabilities of Intrado LifeHub. Leveraging the secure
and resilient Microsoft Azure Cloud, along with Azure Cognitive
Services' AI tools, we are dedicated to enhancing Intrado's impact
on emergency communications.” said Chad Wallace, Senior Business
Strategy Manager, Public Safety & Justice at Microsoft.
“Intrado's VIPER and LifeHub solutions, powered by Microsoft's
cloud-based technology, help to enable mission-critical operations.
This collaboration is pivotal in boosting the efficiency of
Intrado's customers and advancing emergency response to protect
communities."
In addition to supporting emergency call management and
ingestion, Intrado LifeHub also helps 911 operators locate callers
and manage emergency response team operations. Location-to-Service
Translation (LoST) call transfer, abandoned call handling and PSAP
initiated video capabilities enable emergency response
professionals to quickly locate and reconnect with 911 callers if
communication ends prematurely for any reason. LifeHub also
features SIPREC based recording, standards-based i3 logging, which
enables Intrado ECATS Reporting and other PSAP analytical tools to
monitor the performance of 911 call center teams.
Intrado LifeHub will be on display at the 2024 National
Emergency Number Association (NENA) Conference and Expo from June
28 – July 3 at the Gaylord Palms Resort and Convention Center,
Florida. At the event, attendees can speak with the Intrado team
and experience the solution. Learn more about LifeHub at
intrado.com/LifeHub.
For more information about Intrado, visit
https://www.intrado.com/.
About Intrado
Intrado is the essential partner for those committed to saving
lives and protecting communities anywhere in the world. As a
leading global provider of trusted emergency response solutions,
Intrado improves public safety outcomes by connecting help to those
in need. The company blends legacy intelligence, modern technology,
and passionately dedicated people to create end-to-end solutions
that are innovative, resilient, intuitive, and insightful. For more
information, visit www.intrado.com.
Contact
Andrew Rotheram arotheram@intrado.com
720-370-6999