Titan.ium Platform Announces New Maintenance and Managed Services Elevating Telecom Support Experience
June 17 2024 - 12:00PM
Titan.ium Platform today announced the launch of comprehensive
maintenance services that advance the support experience for Mobile
Network Operators (MNOs), Communications Service Providers (CSPs),
and IPX carriers by ensuring timely assistance, proactive issue
resolution, and expert guidance tailored to their specific
requirements.
By streamlining operations, increasing security and compliance,
and delivering personalized support, Titan.ium's maintenance
services deliver tangible business value. From cost savings through
efficiency gains to enhanced productivity and customer
satisfaction, these services contribute directly to the success and
competitiveness of telecommunications businesses.
With growing demand for proactive, customer-centric support
solutions that address the challenges faced by telecom operators
and businesses today, Titan.ium meets the evolving needs of telecom
operators worldwide helping with modernization initiatives to help
realize the full potential of cloud technologies.
"Our new maintenance services underscore our ongoing commitment
to innovation and excellence in service delivery reinforcing our
position as a leader in the industry," said Bruno Lacoste, chief
operating officer, Titan.ium Platform. "These services reflect our
dedication to addressing the evolving needs of telecom operators
and empowering them with the tools and resources they need to
succeed in today's dynamic telecommunications landscape."
The new services focus on enhancing the overall customer
experience and delivering tangible value to clients, ensuring
customers have access to updated information and access to new
features, maximizing product performance and security, and meeting
all regulatory compliance. The proactive approach minimizes
downtime, enhances operational efficiency, and ultimately improves
the bottom line for businesses.
Key components of Titan.ium Platform's new maintenance services
include:
- Automated software delivery;
- Knowledge articles for customer enablement and
self-support;
- Health checks;
- Quarterly security scan report;
- Premium support services with a preferred contacts;
- Quarterly operations reviews;
- Premium protection services, including quarterly audits and
reports review;
- Tailored support services such as managed services, custom
maintenance programs level 2 managed services, and custom
application support.
“Titan.ium’s maintenance services team’s dedication to software
maintenance has been a game-changer for our operations," said
Philip Hanhart, general manager, T-Mobile- First Orion. "The
personalized support and proactive solutions they provide have
significantly improved our efficiency and allowed us to focus on
delivering exceptional service to our customers."
By automating the update process and conducting regular health
checks, customers are assured that their platforms are always
up-to-date, stable, and reliable without the need for manual
intervention.
The inclusion of premium protection services, such as quarterly
audits and detailed reports, assure security and compliance,
helping customers identify and address potential vulnerabilities to
ensure the integrity and security of their platforms and data.
Titan.ium managed services and tailored support options, which
include custom application support, provide customers with
flexibility and customization to meet their unique needs.
For more information about Titan.ium Platform's new maintenance
services, go here.
About Titan.ium PlatformTitan.ium Platform is a
leader in signaling, routing, subscriber data management, and
security software and services. Our solutions are deployed in more
than 80 countries by over 180 companies, including eight of the
world’s top 10 communications service providers and all of the top
five. Titan.ium supports any network, domain, signaling protocol,
and infrastructure with advanced routing capabilities and a unified
end-user experience. For more information, please visit
https://titaniumplatform.com.
Media ContactGlenn
Rossmanglenn@eckertcomms.com914-623-8354