Four-ward momentum! MCE Systems earns four gold awards at the US Customer Experience Awards.
May 23 2024 - 1:59PM
Business Wire
MCE Systems, the digital device lifecycle management pioneer,
continues to add to its impressive technology application awards
with four more accolades – “Best Use of AI”, “Best User
Experience”, “Best Use of Customer Insight & Feedback”, and
“Best Measurement in CX” – at the US CXA ‘24.
MCE Systems won four gold awards at the US Customer Experience
Awards in the categories of “Best Use of AI”, “Best User
Experience”, “Best Use of Customer Insight and Feedback”, and “Best
Measurement in CX”. The four Gold awards made MCE the most
recognized organization of the night. Other gold winners at the US
CXA awards included Google, Cisco, Coca-Cola, the American Medical
Association, and 24/7ai.
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Robert Hackl, CMO & Global President
of MCE Systems (Photo: Business Wire)
The US CXA awards, hosted by Awards International, are a
globally acclaimed platform dedicated to honoring and celebrating
exceptional CX initiatives across the United States. The awards
recognize CX initiatives from all industries with leading
participants across tech, healthcare, insurance, and consumer
sectors.
The Gold awards for “Best Measurement in CX” and “Best Use of
Customer Insight & Feedback” recognized MCE’s groundbreaking
23,000 telco end consumer survey and how the findings were applied
to product development. Specifically, MCE transformed
device-related CX by removing friction and uncertainty uncovered by
the research. These efforts embody MCE’s motto: Mobilizing
better Customer Experiences.
One of the most competitive categories of the event, “Best User
Experience”, was awarded to MCE for its on-device diagnostics app.
This app enables a new era of troubleshooting and issue resolution
for mobile devices, deployed by telcos. The app also creates a
frictionless experience for consumers through diagnostic tests that
diagnose, pinpoint, and resolve device-related issues.
The “Best Use of AI” recognized MCE for its advancements in
applying Artificial Intelligence to solve customer friction across
device-related journeys. MCE’s AI-led cosmetic grading capabilities
and a perceptive AI-driven camera test empower game-changing
trade-in experiences. Now, mobile operators can give a price
guarantee while processing a trade-in in just three minutes for
customers.
Almog Ben-Harosh, CTO and Co-Founder of MCE Systems,
commented, “I am proud of the hard work of our product and
technical teams. These awards, especially those for our AI
solutions and User Experience, are a testament to MCE’s excellence
in executing real solutions for real problems. But we don’t stop
here; MCE will transform all traditional device lifecycle journeys
into data-driven journeys boosted by AI.”
Jim Hudak, CSO of MCE Systems, commented, “This is an
exciting time for MCE Systems. These awards follow a series of
joint showcases with Amazon Web Services at MWC and GTC,
demonstrating how DeviceAI paired with GenAI can revolutionize
device care. Now, these awards add another endorsement showing that
MCE is the premier provider for digital journey transformation for
Telcos and their partners.”
Robert Hackl, CMO & Global President of MCE Systems,
commented, “Wow. I am truly proud of the hard work done across
every team at MCE Systems. This proves that our commitment to
understanding the sources of friction, uncertainty, and distrust of
the telco end customers pays off. With our industry-shaping
research, we were able to not only identify what consumers needed
but also develop solutions that directly attack these pain
points.”
About MCE Systems
Since 2005, MCE has been pioneering software and technology
solutions for mobile operators and their partners in the telco and
device ecosystem helping accelerate digital transformation of
device-related journeys.
Our mission is simple: Mobilize better Customer Experiences. We
turn device-related headaches into competitive advantages with our
end-to-end digital-first Device Lifecycle Management platform
(dDLM). This AI-led, omnichannel platform delivers game-changing
experiences across all device-related customer journeys – driving
business velocity, margins, and NPS.
MCE is a proven technology partner and highly acclaimed for its
world-class products, innovation, and implementation through seven
straight gold awards – most notably at The Stevie Awards®. For more
information, visit www.mce.systems
Follow us on LinkedIn at
https://www.linkedin.com/company/mce-systems
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version on businesswire.com: https://www.businesswire.com/news/home/20240523354933/en/
Media: Izzy Kingcott isabel.l@mce-sys.com