ATLANTIC-ACM Delivers 2024 Global Wholesale Service Provider Excellence Awards
May 15 2024 - 11:13AM
Business Wire
Leading research consultancy and market diligence firm
ATLANTIC-ACM delivered its 2024 Global Wholesale Service Provider
Excellence Awards on May 15th. The awards are based on ratings from
470+ unique wholesale buyers who provided over 1,900 carrier
specific evaluations of service level and product quality for their
current providers.
ATLANTIC-ACM introduced the Global Wholesale Report Card survey
in 2000 to offer wholesale providers competitive customer
experience benchmarking data along with insights on shifting
purchase dynamics and buying priorities.
Network Performance remains the primary consideration for global
wholesale customers when buying services, followed by Network
Security, Price, and Service Delivery.
Respondents continued to exhibit a heavy focus on core data
connectivity and last mile access, while demonstrating their desire
to find cost savings where possible. Security services adoption
also continues to rise as respondents look to meet the challenges
of the current threat environment. Neutral Colocation, DDoS
Mitigation, Managed Firewall, Dark Fiber, and Cloud Managed Network
Security fuel buyer demand for additional services.
ATLANTIC-ACM gives awards across two carrier groups, Large
Service Providers and Midsized Service Providers, which are
segmented based on total estimated wireline revenue. ATLANTIC-ACM
recognizes the top Large Service Providers and Midsized Service
Providers in each major operational category, as well as the
highest combined average for quality and price ratings (value) in
data and voice.
The 2024 winners for Large Service Providers are:
- AT&T: Brand
- China Telecom: Billing
- NTT: Customer Service and Service Delivery
- Orange Wholesale: Sales Reps
- TELUS: Data Value and Network Performance
- Verizon: Voice Value
The 2024 winners for Midsized Service Providers are:
- Arelion: Brand, Customer Service, Data Value, and
Network Performance
- BICS: Service Delivery
- iBASIS: Billing, Sales Reps, and Voice Value
About ATLANTIC-ACM
ATLANTIC-ACM is a leading strategic advisory and market
diligence consulting firm to the telecom and technology sectors,
helping operators and investors navigate changing market dynamics,
economies, and technologies since 1991. For more information, visit
ATLANTIC-ACM's website at http://www.atlantic-acm.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240515548713/en/
Marta Duran ATLANTIC-ACM 617-362-1697