Flybuy enables the popular quick-service restaurant to
automatically fire an order based on when the customer is nearby.
Using Flybuy's location-based order-firing technology, Taco John's
takes kitchen operations and the customer experience for pickup,
drive-thru, and delivery to the next level.
CHEYENNE, Wyo. and WASHINGTON, May 14, 2024
/PRNewswire-PRWeb/ -- Today Taco John's, one of the largest Mexican
quick-service restaurants in America with 400 locations in 23
states, announced a collaboration with Flybuy, an operations
platform specializing in location technology, to introduce
location-based order firing to the industry. By adding Flybuy to
Taco John's existing tech stack, it optimizes the order fulfillment
process by automatically firing the order to the kitchen when the
customer is within close proximity. As a result, kitchen operations
are simplified and customers are handed their food right out of the
oven resulting in repeat business.
"We now have insights as to when our guests
and delivery drivers are showing up for their order, which enables
our team to provide immediate handoffs, improve order accuracy,
reduce remakes, and ultimately drive repeat business."
This strategic collaboration will transform how Taco John's
manages food prep, kitchen queueing, order accuracy, food
freshness, and the overall customer experience. Customers can
conveniently order ahead on the Taco John's website or mobile app
for pickup, drive-thru, or delivery. Flybuy provides precise
location technology insights that predict the exact time the
kitchen needs to begin preparing the order to maximize food
freshness.
"Optimizing the guest experience through personalization, while
driving mobile app engagement is constantly top of mind for our
brand. We want to provide the best possible experience for all
guests, including our Bigger Bolder Reward members," said
Korey Love Taylor, Director of
Digital Engagement at Taco John's. "Flybuy enhances our loyalty
member experience while keeping user privacy front of mind."
Once the customer is in proximity, the order is automatically
transmitted to the Kitchen Display System (KDS), which instantly
alerts the kitchen staff that the order needs to be prepared. Taco
John's customers will now be automatically "checked in" by Flybuy
when they are on-premises, eliminating the customer having to
announce their arrival. This streamlined process ensures that the
order is fresh and ready for the customer or delivery driver as
soon as they arrive at the pickup counter or drive-thru lane. In
fact, Taco John's has already seen a 10% decrease in DoorDash
avoidable wait time since launch.
"We are excited to work with Flybuy, as their innovative
technology complements our commitment to providing exceptional
service and high-quality food to our guests," said Ryan Baune, Vice President of Technology at Taco
John's. "We now have insights as to when our guests and delivery
drivers are showing up for their order, which enables our team to
provide immediate handoffs, improve order accuracy, reduce remakes,
and ultimately drive repeat business."
"When a brand prioritizes the customer experience like Taco
John's does, it creates a growing base of loyal customers," says
Alonso Vargas, SVP of Product at
Flybuy. "At Flybuy, we focus on optimizing efficiencies within
existing tech stacks to unlock the full potential of a restaurant's
operations in order to create that magic moment with customers. We
are delighted to work with the team at Taco John's to do exactly
that and take their pickup, drive-thru, and delivery business to
the next level."
With its fusion of distinctive flavors and bold
south-of-the-border spices, the Taco John's menu offers several
signature items, including Meat & Potato Burritos, Stuffed
Grilled Tacos, Potato Olés® and craveworthy Fried Chicken Tacos.
Taco John's features signature specials like specially priced
Crispy Beef Tacos every Taco Tuesday and everyday value starting at
$2, $3
and $4 on the ValuEST Menu. Download
the Taco John's Mobile App and join Bigger Bolder Rewards for free
food and exclusive offers today.
About Taco John's®
Founded in 1969 in Cheyenne,
Wyoming, Taco John's® has been serving bigger. bolder.
better. flavors for more than 50 years. Now, Taco John's operates
and franchises nearly 400 restaurants in 23 states – making it one
of the largest Mexican quick-service restaurant brands in America.
Taco John's features signature specials like everyday value
starting at $2, $3 and $4 on the
ValuEST Menu. With bold originals like Potato Olés®, Taco John's
knows how to Olé The Day. Taco John's prides itself on serving
generous portions of its signature menu items that are
made-to-order using fresh, high-quality ingredients, seasonings and
sauces. The brand was listed on Entrepreneur's "Top Food Franchises
of 2023" under the "Mexican Food" category and was recently
recognized by QSR Magazine as a "Top 15 Chain Ready to Contend as
Fast Food's Top Players." For more information, visit tacojohns.com
and follow Taco John's on Facebook, Instagram, Twitter and
TikTok.
About Flybuy
The Flybuy platform by Radius Networks optimizes pickup,
delivery, dine-in, and loyalty for brands worldwide. Flybuy uses AI
and location intelligence to reshape the way businesses engage with
their customers and empower them to achieve operational excellence
and drive repeat business. Brands are leveraging Flybuy to drive
sales, save money, and reduce waste by providing actionable data
and insight to streamline their operations and create a seamless
customer experience.
Media Contact
Laurel Getz, Flybuy, 1
2037675963, Laurel.Getz@gmail.com, www.flybuy.com
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SOURCE Flybuy