Alvaria Announces Expansion of Avaya Partnership to Include Alvaria CX Premier Enterprise-scale Omnichannel Compliant Outbound Engagement
May 13 2024 - 10:17AM
Business Wire
Alvaria® is pleased to announce the expansion of our partnership
with Avaya, a leading provider of enterprise customer experience
solutions, to include the Alvaria CX™ platform in our joint
delivery of enterprise-scale high performance solutions for
omnichannel-compliant outbound customer engagement.
Alvaria CX will be available in the Avaya One Source store by
the end of May. Alvaria will be demonstrating the Alvaria CX high
performance omnichannel outbound campaign capabilities to Avaya
customers and partners at Avaya ENGAGE in Denver, Colorado, May
13th – 15th. Alvaria CX expands on the Alvaria capabilities
available with Avaya by providing additional compliance options and
deployment solutions in the customer environment of choice –
on-premises, private cloud, public cloud, virtual private cloud
(VPC), hybrid.
Omar Javaid, SVP and Chief Product Officer at Avaya, “The
pairing of the Alvaria outbound campaign and compliance management
tools with Avaya Experience Platform™ enabled call center agents
helps address the needs of Avaya's enterprise customers who have
sophisticated outbound engagement strategies and the partners who
support them.”
“With the addition of Alvaria CX now available as part of the
Alvaria portfolio through Avaya and their channel partners, we
continue to build our partnership and offer the Avaya global
partner network and customers the opportunity to provide premier
proactive outreach solutions,” said Jeff Cotten, Alvaria CEO.
Alvaria is proud to be a sponsor of Avaya ENGAGE 2024. Schedule
a time to meet with us or stop by Developer Marketplace
Booth #530.
About Alvaria
Alvaria makes technology that powers better connections with
your team and customers. Proudly celebrating over 50 years in
business, Alvaria was created through the merger of two influential
contact center technology companies—Aspect Software and Noble
Systems. Our foundation is built on delivering sophisticated,
feature-rich, and intelligently designed workforce management and
contact center infrastructure solutions tailored for large global
enterprises and organizations. We support an extensive ecosystem of
unique components accessible via APIs and complemented by a growing
number of strategic integrations that help our customers and
partners modernize their contact centers at their pace and with the
security, flexibility, and customization they require. To learn
more, visit www.alvaria.com.
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