- New open Platform optimizes digital experiences by leveraging
full-fidelity data and AI to automate prevention, identification,
and resolution of IT issues
- New observability solutions include Aternity Mobile to monitor
the performance of enterprise mobile devices and NPM+, a
SaaS-delivered service that overcomes network blind spots including
cloud and Zero Trust architectures, and remote work
environments
- Second-generation Riverbed IQ 2.0 utilizes AI-driven
correlation and automation to rapidly identify and remediate issues
without human intervention
- Riverbed Unified Agent addresses agent fatigue, allowing IT
teams to add more SaaS-based monitoring solutions to collect
additional data without adding agents
Riverbed, the leader in AI Observability, introduced the most
advanced AI-powered observability platform to optimize digital
experiences, and launched several new solutions and a unified agent
built on this open architecture. Expanding on its broad collection
of full-fidelity data across the IT landscape, Riverbed’s new
observability capabilities now enable IT to overcome visibility
blind spots around public cloud, Zero Trust and SD-WAN
architectures, and remote work environments. Additionally, with
Aternity Mobile, IT can now monitor enterprise-owned Apple iOS and
Android mobile device performance to proactively identify digital
experience issues and take targeted actions to improve the
productivity of front-line employees. The Company also released the
next generation of Riverbed IQ 2.0, an AIOps service that reduces
alert fatigue and enables IT to identify and solve issues faster by
using AI-driven correlation and automation of Riverbed and
third-party data.
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Riverbed's new AI-powered observability
platform optimizes digital experiences to improve IT efficiency.
Learn more at www.riverbed.com. (Graphic: Business Wire)
Watch Live Webcast: Riverbed to Unveil Significant AI and
Observability Advancements to Optimize Digital Experiences
Today’s IT teams face the daunting task of delivering on the
digital experience while managing complex IT environments and vast
amounts of data and alerts without sufficient context or actionable
insights. Additionally, this is compounded by network blind spots
and a shortage of skilled IT resources. This presents a unique
challenge that requires the ability to collect and analyze all this
data, and leverage AI and automation to meet the needs of modern IT
operations. Riverbed’s AI-powered platform collects data across the
entire technology stack to ensure precise AI outcomes, ultimately
reducing IT troubleshooting time and costs, and delivering better
digital experiences for end-users.
LinkedIn: Riverbed unveils the most advanced AI-powered
platform to optimize digital experiences, and new solutions for
mobile, cloud, and AIOps: https://rvbd.ly/3wvmuCa
“Customers are challenged with improving the digital experience,
simplifying their management environment and implementing AI that
works and scales,” said Dave Donatelli, Chief Executive Officer at
Riverbed. “To address this, Riverbed has invested in our core
competencies of data collection and AI, and today we’re launching
the most advanced AI-powered observability platform to optimize
digital experiences, along with solutions that provide new levels
of visibility into network blind spots and enterprise-owned mobile
devices. This is Riverbed’s largest product launch in years, and
all of these solutions are available now. Great AI starts with
great data, and our platform and visibility solutions provide IT
with full-fidelity and real data that is the most comprehensive in
the industry, along with an AIOps engine that uses AI automation to
remediate issues faster, often without human intervention. At our
core, Riverbed is focused on helping organizations improve their
user’s digital experiences by using AI automation for the
prevention, identification, and resolution of IT issues.”
Riverbed Platform – AI-Powered Observability to Optimize
Digital Experiences
The new Riverbed Platform is open, simple, and smart, enabling
IT organizations to collect, analyze and automate,
and report on data, in order to deliver optimized digital
experiences. The Riverbed Platform collects full-fidelity data
spanning networks, IT infrastructure, applications, user
experience, endpoints, and cloud; and as an open platform, is
launching with approximately 35 pre-built application and software
integrations. The Riverbed Platform applies the data, including
third parties, into an AIOps engine for analysis and correlation,
where root cause identification is determined, and automated
remediations are launched. Reporting occurs using Riverbed
dashboards, or through integration with IT Services Management
tools such as ServiceNow. The Riverbed Platform includes a number
of underlying technologies including:
- The new Riverbed Unified Agent, which streamlines the
deployment and management of visibility solutions with a single
agent. The Unified Agent allows IT to add SaaS-delivered visibility
modules – such as Aternity for end user experience monitoring and
NPM+ for network and cloud monitoring – to collect more data
without adding agents. The Riverbed Unified Agent comes with a
powerful agent management tool.
- Riverbed Data Store, which consumes, analyzes, and
reports on petabytes of data. The Data Store connects an
organization’s data sources into an efficient data repository,
giving enterprises just the right data at the right time. This
patent-pending technology enables customers to benefit from
Riverbed’s powerful data repository that makes AI actionable,
without an enterprise needing to build their own, which is very
difficult.
- Topology Viewer, for generating dynamic mapping of
connected devices and showing dependencies within evolving and
dynamic IT landscapes, putting data into context.
New Data Collection and Visibility Solutions include:
- Riverbed Aternity Mobile is a first-of-its-kind mobile
monitoring tool that increases employee productivity by enabling IT
teams to proactively identify digital experience performance issues
on enterprise-provided mobile devices, and take targeted
remediation actions. There are an estimated 155 million new
enterprise-owned mobile devices annually according to Gartner1, and
these devices are used for mission critical work by front-line
employees across every industry. Aternity Mobile works on Apple iOS
and Android across the most complete range of devices, and solves
what was previously a major visibility gap on device performance
and user experience.
- Riverbed NPM+ is the first in a series of SaaS-delivered
NPM services, with data collection accomplished by using Riverbed
Unified Agent at the endpoint. An industry-first method, NPM+
overcomes traditional network blind spots created by remote work,
public clouds, and encrypted architectures such as Zero Trust
environments—extending packet visibility to network locations where
monitoring was previously not possible. NPM+ is designed to collect
decrypted data at every user and server endpoint (including
Kubernetes), filling visibility gaps such as encrypted tunnels in
Zero Trust architectures.
- Riverbed NetProfiler, which delivers real-time
visibility into network traffic and application performance, now
provides new capabilities to monitor SD-WAN health and performance,
including for Cisco (Viptela) and VeloCloud SD-WAN.
Riverbed IQ 2.0 and Aternity Intelligent Service Desk
First introduced in 2022, the second-generation Riverbed IQ 2.0
is a SaaS-based AIOps service that uses AI-driven automation to
contextualize and correlate real data across the IT landscape to
prevent, identify and resolve issues quickly. Riverbed IQ 2.0
replicates and automates the best practices of IT experts to gather
additional context, filter out noise, and set priorities—reducing
alerts to only the most impactful. Riverbed IQ 2.0 leverages AIOps
techniques such as the Riverbed Data Store and Topology Viewer, and
uses Riverbed Automation to automate processes so IT can solve
problems faster, often without human intervention.
The new Riverbed IQ 2.0 release takes advantage of expanded data
collection sources, as well as an expanding library of 170
pre-built triggered Aternity remediations, application integrations
and tools to create customized remediations. Additionally, custom
tags and on-demand Automation allows IT organizations to
immediately launch a remediation or schedule them to run at a
pre-planned time.
Riverbed IQ 2.0 follows the recent launch of Aternity’s
Intelligent Service Desk, which increases service desk and call
center efficiency and availability. This new Aternity feature
leverages AI and triggers workflows to automate and resolve common
issues. Additionally, Aternity Intelligent Service Desk enables IT
to understand end-user satisfaction through the integration of
sentiment analysis across remediation workflows, from issue
detection to resolution. The result is improved customer and user
satisfaction for call centers and service desks.
“Organizations are racing to implement AI solutions and learning
that successful AI outcomes are only possible with high-quality,
trusted, and relevant data. The complex IT landscape, characterized
by distributed infrastructures and hybrid work arrangements, also
demands robust observability to ensure positive user digital
experiences,” said Bob Laliberte, Principal Analyst at theCUBE
Research. “Riverbed’s new AI-powered observability platform
optimizes digital experiences by leveraging a unified agent, all of
Riverbed's existing solutions, new network and mobile solutions,
and second-generation AI technology with almost 200 automated
responses out of the box. The platform offers an open architecture
to support an ecosystem of partners, integrations, and the
ingestion of third-party data. By leveraging Riverbed’s platform,
organizations can reduce the complexity of supporting highly
distributed environments to drive operational efficiency, deliver
better digital experiences, and enable business growth.”
Read Blog: Riverbed Unwraps New AI-Powered Platform,
Expands Observability and Intelligence Solutions
For more information about Riverbed's AI-powered platform and
new solutions, please visit: https://riverbed.com.
About Riverbed
Riverbed, the leader in AI observability, helps organizations
optimize their user’s experiences by leveraging AI automation for
the prevention, identification, and resolution of IT issues. With
over 20 years of experience in data collection and AI and machine
learning, Riverbed’s open and AI-powered observability platform and
solutions optimize digital experiences and greatly improves IT
efficiency. Riverbed also offers industry-leading Acceleration
solutions that provide fast, agile, secure acceleration of any app,
over any network, to users anywhere. Together with our thousands of
market-leading customers globally – including 95% of the FORTUNE
100 – we are empowering next-generation digital experiences. Learn
more at riverbed.com
Riverbed and certain other terms used herein are trademarks of
Riverbed Technology LLC. All other trademarks used herein belong to
their respective owners.
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1 Gartner report published March 26, 2024, Forecast: PCs,
Tablets and Mobile Phones, Worldwide, 2022-2028, 1Q24 Update.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240507694960/en/
MEDIA CONTACT Esther
Burciaga Riverbed Technology esther.burciaga@riverbed.com