-- Selected Astea's Service Management Platform to Optimize
Mobile Workforce; Reduce Service Costs; Increase Customer
Satisfaction; and Support Strategic Growth Initiatives
HORSHAM, Pennsylvania,
July 17, 2013 /PRNewswire/
-- Astea International Inc. (NASDAQ:ATEA), the leader in
service lifecycle management and mobility solutions announces that
Waterlogic Norge AS, a subsidiary of Waterlogic Plc (AIM: WTL.L),
is a leading manufacturer and global distributor of point-of-use
("POU") drinking water purification and dispensing systems, has
selected the Astea Alliance solution suite to further streamline
and optimize their water delivery service reinforcing, their
commitment to making sure that with every single dispense,
their customers are getting the purest and most refreshing
water.
"Our ongoing success and competitive differentiation is built by
delivering superior water purification and dispensing systems in
conjunction with superior customer service," stated Erik Gulbrandsen, Managing Director for
Waterlogic Norge AS. "We were looking for a robust and proven
solution that could provide us with the best-in-class service
delivery platform necessary to further improve our exemplary
customer service capabilities. After an extensive and exhaustive
search for a service management and mobile workforce management
solution, we found that Astea's deep domain expertise in
conjunction with their robust solution, offered the breadth and
depth of functionality on a single platform, and was the perfect
match for our needs."
Waterlogic Norge AS selected Astea for their extensive and
proven experience, of over 34 years, in developing and implementing
global service management and mobility solutions to enterprise
companies. Additionally, the Astea Alliance solution suite provides
end-to-end service management & mobility functionality,
incorporating industry best practices all on a single platform,
with ease of integration to Microsoft Dynamics AX. Astea's solution
will provide Waterlogic, Plc with a comprehensive and robust mix of
capabilities that will help to further drive and improve the
efficiency and costs of service delivery as well as support their
strategic growth initiatives.
"Waterlogic Norge AS is a perfect example of an innovative
company that is constantly looking for ways to deliver value-added
and differentiated services that continue to contribute to their
goal in delivering a superior product with exceptional service. We
are delighted that they chose Astea," said Zack Bergreen, CEO of Astea International.
"Astea's solution incorporates industry expertise and best
practices to support an organization's total service operation on a
single platform. We eliminate the need to have many disparate
systems as our solution is a seamless service delivery platform,
not a patchwork of systems stitched together, that makes it an
ideal solution for companies looking to further streamline and
optimize their service delivery process from a single
provider."
Astea is the only solution provider that offers all cornerstones
of service lifecycle management: customer management; service
management; asset management; forward and reverse logistics
management; and mobile workforce management with enhanced workforce
scheduling optimization. Astea's solutions are seamlessly
orchestrated to share and leverage information throughout the
service lifecycle – removing the traditional barriers between the
field and back office. With Astea's solution modularity, companies
can introduce one module at a time or deploy a seamless information
backbone across the entire service lifecycle continuum.
About Waterlogic Norge AS
Waterlogic Norge AS, a
subsidiary of Waterlogic Plc (AIM: WTL.L), is a leading designer,
manufacturer, distributor and operator of mains attached
point-of-use ("POU") drinking water purification and dispensing
systems designed for environments such as offices, factories,
hospitals, hotels, schools, restaurants and other workplaces.
Waterlogic is a Jersey registered company.
Founded in 1992, Waterlogic was one of the first companies to
introduce POU systems to Europe
and has been a leader in the POU market in terms of product design
and quality, the application of new technologies and in sales and
service. Waterlogic has an extensive and expanding independent
global distribution network in place, reaching over 50 countries
around the world. Waterlogic products are currently being sold in
North and South America,
Europe, Asia, Australia and South
Africa. Waterlogic's leading markets are the USA and Western
Europe, in particular Germany, France, Scandinavia and the UK. Of the 1.9
million new POU and bottled water installations in the
business-to-business market in the USA and Europe between 2005 and 2011, approximately
73% incorporated POU technology. Website: www.waterlogic.com
About Astea International
Astea International (NASDAQ:
ATEA) is a global provider of software solutions that offer all the
cornerstones of service lifecycle management, including customer
management, service management, asset management, forward and
reverse logistics management and mobile workforce management and
optimization. Astea's solutions link processes, people, parts, and
data to empower companies and provide the agility they need to
achieve sustainable value in less time, and successfully compete in
a global economy. Since 1979, Astea has been helping more than 600
companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a
seamless, consistent and highly personalized experience at every
customer relationship touch point.
www.astea.com. Service Smart. Enterprise
Proven.
© 2013 Astea International Inc. Astea and Astea Alliance are
trademarks of Astea International Inc. All other company and
product names contained herein are trademarks of the respective
holders.