U.S. air-safety investigators said they remain stumped by "the sequence of events" that caused a lithium-ion battery to experience internal short circuits, overheat uncontrollably and burst into flames inside a parked Boeing Co. (BA) 787 in Boston earlier this month.

In the most detailed update yet of the intense fire aboard the Japan Airlines Co. (9201.TO) Dreamliner Jan. 7, investigators Thursday appeared to rule out the battery charger as the primary culprit but stressed they are still searching for the precise cause.

Deborah Hersman, chairman of the National Transportation Safety Board, told a packed press conference in Washington "we still have to figure out why those events occurred" inside the battery "and what initiated them."

More than two weeks after the event and despite a global investigation that has two shifts of safety board staffers delving into what happened, Ms. Hersman emphasized it is "still a very open question" whether internal battery problems or some type of external electrical malfunction caused the blaze on the ground at Boston's Logan International Airport. The safety board disclosed the fire--though contained in a relatively small space--was so intense it took firefighters more than an hour and a half to fully extinguish it.

Without giving any timetable, the NTSB chief pledged her agency is "prepared to do the methodical, diligent work" to pinpoint the root cause.

The Boston incident and a second burning battery aboard an All Nippon Airways Co. (9202.TO ALNPY) 787 during a domestic flight last week prompted the world-wide grounding of all 50 of the cutting-edge aircraft starting Jan. 16. Japanese investigators are conducting a separate probe of that event, which ended with a safe emergency landing and evacuation after the pilots detected smoke.

Thursday's developments are a high-profile setback for Boeing, because from the beginning of the grounding the Chicago plane maker has been hoping for a quick investigation and speedy return of its Dreamliners into the air.

While the press conference offered scant signs that the safety board's experts are on the verge of a "smoking gun" revelation that would break open their investigation, Ms. Hersman gave Boeing and the Federal Aviation Administration plenty of notice that the probe will cover broad design and certification issues. That's likely to mean months of intense scrutiny of the testing and risk analyses conducted before the FAA approved Dreamliners to carry passengers in 2011.

Investigators "will certainly be looking at the certification process," Ms. Hersman said, adding that teams of engineers and experts will "want to make sure the risks were well understood and they were addressed" before the planes entered service.

In her comments, the NTSB chairman supported the FAA's decision to keep the planes on the ground until causes of the battery incidents are fully understood and corrective actions are implemented to make sure they don't reoccur.

Noting that modern jetliners aren't supposed to experience even a single onboard fire, Ms. Hersman opened her update by saying "the significance of these events cannot be overstated." Later on, she called the Dreamliner's crisis "an unprecedented event" and "a very serious air-safety concern."

The safety board's wide-ranging probe, which is loosely coordinated with the investigation underway in Japan, includes checking battery-manufacturing issues; dissecting the innards of bulging and deformed cells inside the battery; and running tests to determine why circuitry specifically intended to prevent the batteries from overheating and experiencing "thermal runaways" failed to work. The 787s batteries are supplied by Japan's GS Yuasa Corp.

Ms. Hersman said that examination of the battery charger showed only one minor finding. "We do not have any data that shows the battery was overcharged," she said.

But experts are continuing to look at that charging device, manufactured by Securaplane Technologies Inc., a unit of Meggitt PLC, along with associated wiring as part of their detailed effort.

One of the biggest questions confronting investigators, she said, is understanding "why the battery resulted in a fire when there were so many protections designed" to isolate it quickly from the plane's novel electric grid if major problems crop up.

Write to Andy Pasztor at Andy.Pasztor@wsj.com

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