Luxury Hotel Company Takes the Next Step to Paperless With Captaris RightFax Solution
June 26 2007 - 10:00AM
PR Newswire (US)
Story Highlights BELLEVUE, Wash., and MALVERN, Pa., June 26
/PRNewswire-FirstCall/ -- Captaris, Inc. (NASDAQ:CAPA), a leading
provider of software products that automate document-centric
processes, and IKON Office Solutions (NYSE:IKN), the world's
largest independent channel for document management systems and
services, today announced that Rosen Hotels & Resorts has
selected Captaris RightFax to provide networked fax services. The
solution is integrated with Microsoft Exchange, Cisco CallManager
and Canon multi-function peripherals (MFPs) to provide a central
document management solution that has immediately improved the
guest experience by increasing productivity and streamlining
communications. Read the full case study at
http://www.captaris.com/case_studies Rosen Hotels & Resorts is
the largest independent hotel company in Florida, operating seven
luxury properties in the Orlando area and two subsidiaries:
Provinsure, an insurance agency, and Millenium Technology Group
(MTG), a networking company that provides telecommunications and IT
services to the hospitality industry. Many different paper
documents are shared among Rosen facilities including reservation
confirmations and banquet event orders. Rosen also manages its own
medical clinic for employees, dependents and students and the
handling of their patient records must meet HIPAA privacy
standards. When MTG developed the IT architecture for Shingle Creek
(Rosen's new property that opened in 2006), the goal was to create
a paperless environment with a centralized document management
capability that could subsequently be extended throughout the Rosen
organization. At the recommendation of IKON, the company's partner
that manages its business centers, Rosen installed Captaris
RightFax at Shingle Creek and has since extended it to more than
870 end users in all seven hotels, the medical center and the
insurance agency. "RightFax is the next step in the process for a
paperless office due to its integration with Microsoft Exchange,
Cisco CallManager, Canon MFPs and eCopy," says Jim Bina, MTG
president and director of IT for Rosen. Central fax management
automatically creates more legible files, supplies a reliable audit
trail and creates easier access to documents and HIPAA compliance
security for medical records. "IKON was involved throughout the
entire process of planning, project management and roll out," says
Kevin Drinan, Rosen's convention technology manager. "Implementing
a solution as large and complex as ours required a partner with an
expert professional services team, which was evident with IKON.
They were able to implement a seamless solution -- even working
through the convergence of old and new systems -- and trained users
on the new technology in only a week." With RightFax, employees now
send faxes from virtually any software application on the desktop
or right from the MFPs. All tasks are completed without touching
paper. Rosen also uses Microsoft SharePoint for collaboration and
sharing documents. Faxes are filed into SharePoint, where they are
readily accessed by various departments. All faxes are also
remotely accessible because of the RightFax integration with Cisco
CallManager. RightFax also supports a mobile workforce, providing
immediate notification when important documents are received-a
feature particularly useful to the events and catering staff who
are often out of their offices. "Thousands of dollars are involved
in servicing events," said Kevin Drinan, Rosen's convention
technology manager. "With RightFax I receive immediate notification
on my Blackberry, which allows us to implement work orders right
away." RightFax is now an integral component of Rosen's digital
document management system. The paperless fax processes are saving
money and time. The faster response to customer requests leads to a
better guest experience. And the 870 employees who now use RightFax
are enhancing their productivity by eliminating hours of
fax-related paperwork every day. About Captaris, Inc. Captaris,
Inc. is a leading provider of software products that automate
business processes, manage documents electronically and provide
efficient information delivery. Our product suite of Captaris
RightFax, Captaris Workflow and Captaris Alchemy is distributed
through a global network of leading technology partners. We have
customers in financial services, healthcare, government and many
other industries, and our products are installed in all of the
Fortune 100 and many Global 2000 companies. Headquartered in
Bellevue, Washington, Captaris was founded in 1982 and is publicly
traded on the NASDAQ Global Market under the symbol CAPA. For more
information, visit http://www.captaris.com/. About IKON IKON Office
Solutions, Inc. (http://www.ikon.com/) is the world's largest
independent channel for document management systems and services,
enabling customers worldwide to improve document workflow and
increase efficiency. IKON integrates best-in-class copiers,
printers and MFP technologies from leading manufacturers, such as
Canon, Ricoh, Konica Minolta, Kyocera Mita and HP, and document
management software and systems from companies like Captaris,
Kofax, EFI, eCopy and others, to deliver tailored, high-value
solutions implemented and supported by its global services
organization -- IKON Enterprise Services. With fiscal year 2006
revenue of $4.2 billion, IKON has approximately 25,000 employees in
over 400 locations throughout North America and Western Europe.
IKON Office Solutions(R) and IKON: Document Efficiency at Work(R)
are trademarks of IKON Office Solutions, Inc. All other trademarks
are the property of their respective owners. The following are
registered trademarks and trademarks of Captaris: Captaris,
Alchemy, RightFax and Captaris Workflow. All other brand names and
trademarks are the property of their respective owners. DATASOURCE:
Captaris, Inc. CONTACT: Barrie Locke of Ripple Effect
Communications, +1-585-377-1839, , for Captaris, Inc.; or Wendy
Pinckney of IKON Office Solutions, +1-610-408-7297, Web site:
http://www.captaris.com/ http://www.ikon.com/
Copyright