Title Company Selects Captaris Alchemy to Solve Document Management Problems
December 12 2006 - 9:00AM
PR Newswire (US)
Alchemy Delivers Faster Customer Service, Office Productivity Gains
and Cost Savings While Meeting Compliance Requirements BELLEVUE,
Wash., Dec. 12 /PRNewswire-FirstCall/ -- Captaris, Inc.
(NASDAQ:CAPA), a leading provider of software products that
automate document-centric business processes, announced today that
Esquire Title Services, LLC, an independent title insurance agent
for Stewart Title Guaranty Company located in New Jersey, is using
Captaris Alchemy to scan and digitally manage its customer files.
As a result, the company is able to provide faster service to its
customers, increase profitability and meet compliance obligations
for document retention. Because they are required by state law to
store files for at least 15 years, title companies like Esquire
Title must find an effective and reliable solution for document
management. Managing paper storage on-site requires file clerks,
office space, office equipment and supplies. Some companies utilize
off-site storage services -- but it can take days to retrieve a
file and retrieval costs alone can be prohibitive for these small
businesses. "When we bought the business, we inherited almost 5,000
files stored in a dusty basement," said Alfred Santoro, the
co-president of Esquire Title (http://www.titleesq.com/ ) who
currently serves as technology chairperson for the American Land
Title Association. "The documents were subject to damage by water,
deterioration from age, dust -- even rodents running around." To
fulfill customer requests, employees had to travel down the stairs
several times a day and search through 30-pound boxes of paper.
"Delays were not great for customer service," Santoro said. "The
situation was really a nightmare and had to be cleaned." Esquire
Title installed a digital storage system powered by Captaris
Alchemy, with the help of CPT Intelligent Technologies
(http://www.cptinfo.com/ ), a local document management systems
integrator and Captaris partner. "Paper files are now under
control," Santoro said. The company manages title insurance
production with two Canon scanners and AIM for Windows, the
customized title software application from Stewart Title
Information Services. Alchemy is integrated with the scanners and
title software, so employees can now digitally file documents.
Esquire Title's digital "file room" meets title industry storage
requirements and employees now have immediate access to customer
documents without encountering any of the previous challenges.
Documents are indexed and searchable via five key fields: buyer,
seller, file or title policy number, and customer. "Our investment
in Alchemy has paid off in numerous ways," Santoro noted. "The most
important is the ability to improve and enhance service for our
customers, who can't believe we are able to email them a file while
we are on the phone with them." The new system even impressed
Santoro's business partners: "I now tell my friends Alchemy is the
greatest thing since sliced bread. It is flexible and dependable.
It simply works." About Captaris, Inc. Captaris, Inc. is a leading
provider of software products that automate business processes,
manage documents electronically and provide efficient information
delivery. Our product suite of Captaris RightFax, Captaris Workflow
and Captaris Alchemy is distributed through a global network of
leading technology partners. We have customers in financial
services, healthcare, government and many other industries, and our
products are installed in all of the Fortune 100 and many Global
2000 companies. Headquartered in Bellevue, Washington, and with
European headquarters in Vianen, the Netherlands, Captaris was
founded in 1982 and is publicly traded on the NASDAQ National
Market under the symbol CAPA. For more information, please visit
http://www.captaris.com/ . NOTE: The following are registered
trademarks and trademarks of Captaris: Captaris, Alchemy, RightFax,
Captaris Document Management, Captaris Interchange and Captaris
Workflow. All other brand names and trademarks are the property of
their respective owners. DATASOURCE: Captaris, Inc. CONTACT: Dan
Lucarini of Captaris, +1-303-930-4405, or ; or Barrie Locke of
Ripple Effect Communications, +1-585-377-1839, or , for Captaris
Web site: http://www.cptinfo.com/ Web site:
http://www.titleesq.com/ Web site: http://www.captaris.com/
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