Windsor Life Insurance Selects Captaris Alchemy for Electronic Document Management
May 09 2006 - 4:00AM
PR Newswire (US)
Replaces Microfilm and Paper Storage; Recognizes Dramatic Increases
in Productivity BELLEVUE, Wash., May 9 /PRNewswire-FirstCall/ --
Captaris, Inc. (NASDAQ:CAPA), a leading provider of Business
Information Delivery solutions, today announced Windsor Life
Assurance Company Limited, an insurance firm in England, is using
Captaris Alchemy(R) Document Management to electronically manage
its policy holder correspondence. The solution improves customer
service by making document retrieval almost instantaneous,
eliminates off-site storage fees, and supports business growth by
quickly integrating documents from recent acquisitions. Since its
inception in the 1960s, Windsor Life stored data for its 750,000
policy holders on paper and microfilm. Correspondence with clients
must be preserved for at least 7.5 years, as required by the UK
Financial Services Authority. The manual record-keeping methods
meant some paper files were not immediately backed-up for disaster
recovery. When customer service representatives needed the
information, they had to submit a request for the microfilm and
wait at least 24 hours for the document. Windsor Life implemented
Captaris Alchemy to replace the microfilm system. New documentation
is now scanned from paper using the Alchemy Scan input module or
accepted in electronic format. Other data are imported using
Alchemy DataGrabber. The digital files are now stored in a secure
location on the computer network and managed by the Alchemy
Advanced Server, the foundation for integrated records management,
library services, audit logging, access control and other
administrative functions. As a result of integrating Alchemy within
Windsor Life's Alpha policy administration system, workers can now
access files within seconds without leaving their desks. "Alchemy
has transformed (our) operations. Documents are available and
shared across the business immediately (now)," said Sarah Myers,
head of operations processing for Windsor Life. The firm has
eliminated external storage fees. Even files pertaining to
transactions in process are backed-up digitally to ensure business
continuity in the case of a disaster. Call center and other
employees save hours each day using Alchemy. "Before it would have
taken at least a day to get the microfilm and wade through the
information," said Catherine Keeble, applications consultant with
the Windsor Life IT department. "With Alchemy, we have full track
of transactions and images at our fingertips." Executives also
appreciate the support Alchemy lends for strategic business growth.
The firm recently acquired two businesses and imported all
necessary information directly into Alchemy. "Electronic files were
sorted and accessible from day one (after the acquisition)," Myers
noted. Windsor Life expects Alchemy will pay for itself within the
first year of implementation. The company worked with IMR UK
Limited, the Captaris Alchemy distributor in the United Kingdom, to
deploy and integrate the solution. About Captaris, Inc. Captaris,
Inc. is a leading provider of software products that automate
business processes, manage documents electronically and provide
efficient information delivery. Our product suite of Captaris
RightFax, Captaris Workflow and Captaris Alchemy Document
Management is distributed through a global network of leading
technology partners. We have customers in financial services,
healthcare, government and many other industries, and our products
are installed in all of the Fortune 100 and many Global 2000
companies. Headquartered in Bellevue, Washington, Captaris was
founded in 1982 and is publicly traded on the NASDAQ National
Market under the symbol CAPA. For more information please visit
http://www.captaris.com/. About IMR UK Ltd. IMR UK distributes
Captaris Alchemy in the United Kingdom. For more information, visit
http://www.imruk.co.uk/. NOTE: The following are registered
trademarks of Captaris: Captaris, Alchemy, RightFax, Captaris
Document Management, Captaris Interchange and Captaris Workflow.
All other brand names and trademarks are the property of their
respective owners. DATASOURCE: Captaris, Inc. CONTACT: Kathryn
Ellis of Captaris, Inc., +1-425-638-4022, or Web site:
http://www.imruk.co.uk/ Web site: http://www.captaris.com/
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