TORONTO, Aug. 7, 2018 /CNW/ - Symbility Solutions Inc.
("Symbility") (TSX.V: SY), a global software company focused on
modernizing the insurance industry, is pleased to announce that
Aviva, a leading insurance company, has adopted LINK, Symbility's
collaborative cloud-based platform to improve the claims experience
for its UK home and commercial property customers.
Symbility LINK™ has been designed to bridge the communication
gap between carriers, their supply chain partners and
policyholders, bringing a world-class digital experience to the
home and commercial property insurance claims process. Making a
claim can often be a distressing and disruptive experience, LINK
works to reduce customer friction and discomfort by making the
process simpler and easier. LINK provides Aviva's customers with
access to information on every aspect of their claim, no matter
where they are, or what device they are using. LINK's user
interface guides the policyholder through each step of the process,
enabling instant and direct communication both with their insurer,
and any third parties involved. Whether the policyholder is
uploading damage photos and documents, sharing video content,
sending messages, or simply receiving update notifications, they
remain connected and involved from start to finish.
Customers will also be able to use video calling technology
through the Symbility Video Connect™ platform to help speed up the
claims and risk management process. For claims the roll-out
for this new tech will start with Aviva's field based teams, giving
them the ability to video call customers and remotely view the
property. The technology is also available for Aviva
Risk Management Solutions which will allow Aviva's risk consultants
to provide expert advice over the phone to commercial customers,
without the need to wait for a visit. Customers can connect
with Aviva using live video and be advised on the risk management
needs for their business, giving instant responses and
reassurance.
"Ensuring that we have good communication with our customers in
their time of need is an essential part of the claims process. Not
only does LINK provide us with a platform for this communication,
it significantly improves the claims experience for our customers
when they need us the most by providing clear and simple
information." said Kelly Robson,
Aviva's UKGI Home Claims Director. "For Aviva and our partners, it
is important to help maintain a consistent experience throughout
the claims process. The software has allowed us to deliver key
information to our policyholders quickly and seamlessly, resulting
in reduced inbound calls from customers seeking updates, which
increases our teams and partners ability to resolve claims
faster."
"It has been tremendous working with Aviva and we are very
excited that they have decided to utilise LINK within their broader
adoption of the Symbility platform. LINK is the first product to
bridge the communication gap between policyholders, their insurance
company and all the parties involved in the often-complex home
claims process. We are incredibly pleased with LINK's ability to
create a positive user experience." said James Swayze, CEO of Symbility Solutions. "Our
newly defined relationship with Aviva validates our consumer-facing
product strategy and supports our growing ambition in this space.
We have a very strong roadmap under development which will continue
to drive value and adoption throughout our global footprint over
the coming year."
About Symbility
Symbility (TSX.V: SY) believes in creating world-class
experiences that simplify business and improve lives. With a
history in modernizing insurance claims solutions for the property
& casualty industry, Symbility has established itself as a
partner that puts security, efficiency and customer experience
first. Symbility PROPERTY™ brings smarter thinking to property
insurance. Our strategic services team, Symbility INTERSECT™
empowers a variety of businesses with smarter mobile and IoT
product development strategy, design thinking and engineering
excellence. We push industries forward and prove that change for
the better is entirely possible. symbilitysolutions.com
ABOUT AVIVA
- Aviva provides life insurance, general insurance, health
insurance and asset management to 33 million customers.
- In the UK we are the leading insurer serving one in every four
households and have strong businesses in selected markets in
Europe, Asia and Canada. Our shares are listed on the London
Stock Exchange and we are a member of the FTSE100 index.
- Aviva's asset management business, Aviva Investors, provides
asset management services to both Aviva and external clients, and
currently manages over £350 billion in assets. Total group assets
under management at Aviva group are £490 billion.
- Aviva helps people save for the future and manage the risks of
everyday life; we paid out £34.6 billion in benefits and claims in
2017.
- By serving our customers well, we are building a business which
is strong and sustainable, which our people are proud to work for,
and which makes a positive contribution to society.
- The Aviva newsroom at www.aviva.com/newsroom includes links to
our image library, research reports and our news release
archive.
- For an introduction to what we do and how we do it, please
click here www.aviva.com/about-us
- Follow us on twitter: www.twitter.com/avivaplc/
- Follow us on LinkedIn: www.linkedin.com/company/aviva-plc
- For the latest corporate films from around our business,
subscribe to our YouTube channel: www.youtube.com/user/aviva
- We have a Globelynx system for broadcast interviews. Please
contact the Press Officer noted above if you would like to make a
booking.
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SOURCE Symbility Solutions Inc.