Press Ganey White Paper: Census Based Surveying Supports Competitive Advantage
February 04 2016 - 10:00AM
Business Wire
Capturing a Higher Volume of Patient Voices
Advances Patient Experience Efforts
Press Ganey Holdings, Inc. (NYSE:PGND) today released a white
paper introducing key insights and best practices demonstrating
that Census Based Surveying (CBS) can help health care
organizations improve performance, increase patient loyalty and
grow market share. The white paper, Census Based Surveying for
Today’s Consumer-Driven Industry, illustrates that the collection,
analysis and transparent reporting of scientifically valid patient
experience data is essential to understanding patient needs to
reduce suffering and improve outcomes.
The CBS approach leverages technology with the ability to
capture the voice of every patient and deliver robust datasets for
all care settings. Findings demonstrate that the increased volume
and shorter response cycle enable health care organizations to get
actionable insights into the hands of providers more quickly,
influencing their competitive position. Utilizing this multi-mode
data collection method gives organizations the strategic advantage
to:
- Derive more detailed, targeted
insights
- Collect reliable sample sizes to help
achieve greater organizational alignment and accountability among
caregivers
- Support internal and external
performance transparency with scientifically rigorous data
- Accelerate performance improvement
cycles
“As the health care market place becomes increasingly
competitive and consumer-centric, the need for rigorous data
collection across care settings has become a high priority for
health care organizations,” said Patricia Riskind, Chief Client
Experience Officer at Press Ganey. “Insights derived from the CBS
method help leaders identify targeted performance opportunities
that can enhance their organizations’ ability to meet patients’
needs, reduce suffering and grow market share in today’s
competitive environment.”
The Press Ganey white paper, Census Based Surveying for Today’s
Consumer-Driven Industry, is available for download at
PressGaney.com.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2015, we served more than 22,000 health care
facilities.
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Aria Marketing for Press GaneyKristina Markos, 617-332-9999
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