Press Ganey Publishes New White Paper: Increasing Value in the Emergency Department
October 13 2015 - 1:30PM
Business Wire
Analysis of Research Explores ED Strategy as
Driver of Organizational Performance and Market Share
Press Ganey Holdings, Inc. (NYSE:PGND), in a report released
today, reveals key findings and evidence-based case studies
outlining strategies to help health care organizations leverage the
emergency department to improve performance, grow market share, and
align with value-based principles. The Performance Insights white
paper, Increasing Value in the Emergency Department: Using Data to
Drive Improvement, shares proprietary research and analyses
recently presented at the company’s Emergency Department Executive
Leadership Summit.
The emergency department’s position at the crossroads of
inpatient and outpatient care presents both distinct challenges and
unique opportunities that can impact the overall patient
experience. The report, which includes analysis of responses from
more than 1 million patients, identifies factors that influence
patients’ perceptions of ED care and provides strategies to help
improve organizational performance. Key findings include:
- The correlation between care delivery
variables and patient loyalty measures
- The relationship between wait times and
likelihood to recommend
- The influence of pain medication
prescribing behaviors on patient experience scores
- The connection between emergency
department throughput and hospital perceptions
- The influence of caregiver suffering on
organizational performance
“Emergency care in the U.S. continues to be a critical
opportunity for health care organizations to optimize value and
reduce suffering throughout the entire patient experience,” said
Dr. Thomas H. Lee, Chief Medical Officer, Press Ganey. “The
analyses in this paper shed light on challenges facing ED leaders
and physicians and provide actionable insights on the patient
experience to help drive improvement. A deep understanding of
patients’ needs along with teamwork and engagement are essential to
providing safe, efficient, and high quality emergency care.”
The Performance Insights white paper, Increasing Value in the
Emergency Department: Using Data to Drive Improvement, is available
for download here.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2015, we served more than 22,000 health care
facilities.
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Media Contact:Aria Marketing for Press GaneyJessica
Cohen, 617-332-9999 x203jcohen@ariamarketing.com
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