Press Ganey Announces Enhancements to its Transparency Solution
September 30 2015 - 2:00PM
Business Wire
New Algorithm Automatically Flags Comments That
Contain Personal Health Information and Inappropriate Content
Press Ganey Holdings, Inc. (NYSE:PGND), today announced
enhancements to its Transparency Solution, a comprehensive program
designed to deliver objective and reliable measures of provider
performance to health care consumers.
The Transparency Solution’s new features include a smart
algorithm with built-in alerts that screen comments to detect
personal health information (PHI). The enhancement also offers
clients the ability easily search, sort, filter and remove
inappropriate content such as patient names, contact information or
obscenities, while preserving the integrity of the overall comment.
Press Ganey expects this will significantly reduce the client’s
manual comment review process.
Additional features of Press Ganey’s transparency algorithm
include:
- Ready-made data file that allows
organizations to easily post physician star ratings and comment
data online with flexibility for in-house use or in collaboration
with third-party provider directory vendors.
- Additional “Safeguards” to help
ensure every patient rating is counted when calculating physician
scores for clients’ web sites and that comments are not unfairly
manipulated or omitted (exceptions for PHI/inappropriate
content).
- Comment archive that enables
organizations to view previously exported or excluded
comments.
“Thorough review of all patient experience data is an integral
element to a successful transparency program,” said Patty Riskind,
Chief Client Experience Officer at Press Ganey. “To provide true
transparency, Press Ganey advocates that all patient comments are
posted, which requires careful screening to remove only PHI and
inappropriate content. We believe the new features of our
Transparency Solution and Seal of Integrity demonstrate our
commitment to helping organizations provide an objective review of
the provider experience, increase physician accountability and
drive performance improvement.”
In addition to introducing new program enhancements, Press Ganey
will continue to deliver on its transparency initiative by awarding
its Seal of Integrity to those organizations that meet rigorous
standards for including every survey result and patient comment.
Press Ganey believes this certification will assure providers,
physicians and patients that all data are objectively
represented.
For more information, please visit Press Ganey’s website.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2015, we served more than 22,000 health care
facilities.
Forward-Looking Statements:
This press release includes forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995, which relate to future, not past, events and are subject to
risks and uncertainties. The forward-looking statements, which
address Press Ganey's expected business performance, among other
matters, contain words such as: “believe,” “expect,” “will,” and
other words and terms of similar meaning.
Forward-looking statements by their nature address matters that
are, to different degrees, uncertain. Although we believe the
expectations reflected in such forward-looking statements are based
upon reasonable assumptions, we can give no assurance that the
expectations will be attained or that any deviation will not be
material. Readers are cautioned not to place undue reliance on
these forward-looking statements, which speak only as of the date
on which they are made.
Factors that could cause actual results to differ materially
from these forward-looking statements, include, but are not limited
to the risks described in Press Ganey’s Registration Statement on
Form S-1 and the accompanying prospectus filed with the Securities
and Exchange Commission on May 22, 2015, Quarterly Reports on Form
10-Q and our other reports filed with the Securities and Exchange
Commission. These or other uncertainties may cause our actual
future results to be materially different than those expressed in
any forward-looking statements. Press Ganey undertakes no
obligation to update or revise any forward-looking statements.
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version on businesswire.com: http://www.businesswire.com/news/home/20150930006600/en/
Aria Marketing for Press GaneyJessica Cohen, 617-332-9999
x203jcohen@ariamarketing.com
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