Southern Maryland Electric Cooperative Deploys Rugged Toughbook® Computers to Field Crews
February 11 2013 - 9:00AM
Business Wire
Panasonic, an industry leader in rugged, reliable mobile
computers, today published a new case study highlighting Southern
Maryland Electric Cooperative’s successful deployment of Toughbook®
31 fully-rugged laptops, which has greatly improved the efficiency
and productivity of field crews, especially in times of power
outages. Southern Maryland Electric Cooperative (SMECO) is a
utility power provider responsible for providing electric service
to roughly 150,000 customers in Southern Maryland.
Before moving to a mobile computing solution, SMECO depended on
radio dispatches and hand-written notes to communicate and direct
mobile crews. SMECO recognized an improved dispatch system was
needed in order to efficiently track and manage work orders within
the company’s outage management solution.
Ultimately, SMECO selected Panasonic’s fully-rugged Toughbook
30, with integrated mobile broadband and GPS, for its durability
and functionality in and out of vehicles. After attempting to use
standard VPN software, SMECO knew it needed to consider a more
reliable solution as VPN connections were dropping frequently in
the field. SMECO selected NetMotion Wireless Mobility XE® mobile
VPN software.
The Panasonic Toughbook and Mobility XE solution allows SMECO’s
field crews to be more productive by reducing lost VPN connections
and maintaining continuous connectivity. In addition, the
integrated GPS in the 125 fully-rugged Toughbook computers allows
SMECO to assign jobs to field crews in real time, based on their
current locations.
“We’ve seen improvements in field morale, as well as the
efficiency of the crews themselves, which has solidified
management’s decision to mobilize its crews,” said David Timmerman,
Network Administrator, SMECO. “We’ve stuck with Panasonic and
refreshed with the Toughbook 31, next-generation fully-rugged
laptop, because of our experience with the Toughbook 30. Its
ruggedness and ability to be used in the field on a regular basis
and in extreme weather conditions, such as Hurricane Irene, has
been invaluable.”
Efficiency has improved greatly for day-to-day meter readings
and credit card collections, as well as providing service in
disaster situations. Crews can now address outages much faster, as
one manager can click a button and send 20 jobs to one crew instead
of one-off jobs. It has also reduced the oral communication,
because field workers are no longer constantly calling into
headquarters, which allows orders to be received faster with less
room for error.
The full SMECO case study and video with NetMotion Wireless can
be viewed on the Panasonic Solutions for Business website.
Follow the Toughbook Brand
The Panasonic Toughbook brand can be followed on social media
channels, including Facebook, Twitter, YouTube, Flickr and
PanasonicforBusiness.com.
For more information on Toughbook mobile computers, go to
http://www.panasonic.com/business/toughbook/laptop-computers.asp.
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at www.panasonic.com/business-solutions.
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Based in Secaucus, NJ, Panasonic Corporation of North America
provides a broad line of digital and other electronics products and
services for consumer, business and industrial use. The company is
the principal North American subsidiary of Osaka, Japan-based
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Panasonic Corporation of North America will relocate its operations
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in Newark, NJ in 2013. Information about Panasonic Eco Ideas
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