Massey University Picks Network Equipment Technologies' VX Series Intelligent Media Gateway to Enable Advanced VoIP Call Center
March 13 2008 - 9:00AM
Marketwired
FREMONT, CA , a global provider of multi-service network and
voice exchange solutions for enterprise and government customers,
announced today that it has deployed its VX Series intelligent
voice switch solution to enable a flexible and powerful contact
center for Massey University. With a student population of close to
40,000, Massey University is one of New Zealand's foremost
universities, having been consistently rated as one of the world's
top universities by several publications, including the Times
Higher Education Supplement.
Amtel, NET's partner in New Zealand, deployed Interactive
Intelligence's Customer Interaction Center (CIC) software for
Massey University's National Contact Center (NCC), which serves as
the frontline for the university's customer communications. As part
of the call-center implementation, NET's VX Series switches were
used to provide a standards-based approach to integrating legacy
PBX and VoIP solutions from Cisco Systems and Nortel, enabling a
seamless and easy-to-manage call center environment for the
NCC.
The NCC was founded in 1999 as a single channel inbound call
center and quickly grew into a multi-channel inbound/outbound
contact center. The core technology deployed to support the call
center in 1999 was unable to keep up with the NCC's growing
requirements, leading Massey to invest in a solution that could be
integrated with its legacy voice infrastructure, as well as support
an open-architecture model that would allow the use of SIP-based
call center control and management solutions.
The VX's standards-based, single-platform architecture is
designed to eliminate the cost and complexity introduced by
competitive products. "Quite simply, we could not have moved
forward with the new NCC implementation without NET's VX Series
intelligent media gateways," said Gerrit Bahlman, Massey
University's chief information officer. "By having worked with
Amtel and NET, we will be able to successfully communicate with our
user base of 39,000 plus students, 4,500 staff and the general
public in ways not possible with a traditional contact center
solution."
In search of the optimum solution for the NCC, Massey University
evaluated a number of vendor offerings. "Of all the vendor
solutions we evaluated, the VX Series is the only solution that
runs on a single platform, while reducing the ongoing cost of
infrastructure maintenance and requiring only minimal custom
application development," said Bahlman. "All other so-called
'hybrid' solutions offered less interoperability and more
management effort."
"The VX Series has opened up new possibilities for enhancing
business communications, and Amtel quickly recognized the VX
Series' potential in enabling the migration of legacy voice users
to SIP-based solutions for simplified call center infrastructures
and for cost-effective voice solutions for the entire enterprise,"
said Colin Steeples, General Manager, Amtel Communications Ltd. "To
top it all, NET's 24x7x365 support services organization provided a
level of support we have not received from any other vendor. Our
partnership with NET takes full advantage of the VX Series'
flexibility and low cost, as well as NET's exceptional support
organization."
About Network Equipment Technologies, Inc.
For nearly a quarter of a century, Network Equipment
Technologies, Inc. (NYSE: NWK) has provided voice and data
communications equipment for multi-service networks requiring high
degrees of versatility, interoperability, security and performance.
NET's broad family of products are purpose-built for mixed-service,
multi-protocol networks; bandwidth-sensitive site communications;
high-performance, security-sensitive transmissions; and converged
communications. The company's NX Series for network exchange
solutions and VX Series for voice exchange solutions enable
interoperability and integration with existing networks for
seamless migration to secure IP-based voice and data
communications. In addition, Quintum, a subsidiary of NET, delivers
VoIP access solutions that bring the reliability and voice clarity
of public telephone networks to Internet telephony.
For more information, visit www.net.com.
About Massey University:
Massey University is New Zealand's only truly national
university, with a proud 80-year tradition of academic excellence,
three campuses in the North Island and a distance learning program
that delivers university qualifications to all parts of the
country. Campuses in Auckland, Palmerston North and Wellington
cater for local and international students studying internally.
Over 39,000 students are enrolled in total, of which 6,000 are
international students from nearly 100 countries. Approximately
20,000 students study through Massey Extramural -- the country's
leading distance education program.
Company Contact: Network Equipment Technologies, Inc. Leigh
Salvo (510) 232-8522 Email Contact
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